Contact Us

General Enquiries

In Person
Customer Service Centre
Civic Centre
1 Devlin Street, Ryde, NSW 2112
Operating hours: Monday to Friday, 8.30am - 4.30pm (note: second Thursday of each month hours are 10am - 4.30pm) 
View map

Telephone Enquiries
Customer Service Call Centre
Phone: 9952 8222
Operating hours: Monday to Friday 8am - 5.30pm

After Hours Assistance
Phone: 9952 8222

Postal Address
All correspondence should be address to the General Manager
Locked Bag 2069
North Ryde NSW 1670.

Other Contact Details
Fax: 9952 8070
TTY: 9952 8470
ABN: 81 621 292 610

Report an issue

Tell us about any issues or problems that may require Council's attention around your area - abandoned vehicles, dogs, graffiti removal, missed or damaged bins, footpaths and roads.

Report the issue. A representative from Council will contact you shortly after your issue has been received.

About Customer Service

Our friendly Customer Service Officers are extensively trained and multi-skilled to assist you in a wide range of services including:

  • Provision of detailed information about Council products, services, and activities
  • Requests for service or complaints regarding Council’s infrastructure
  • Licence and permit applications
  • Payments and bookings

All payments can be made at the Customer Service Centre using cash, cheque, EFTPOS, and credit card. Please note that payments by credit card attract a merchant service fee.

We value your feedback. Tell us what you think about the service we provide by completing our Customer Service Survey.

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Planning and Business Enquiries

Ryde Planning and Business Centre
1 Pope Street
Ryde NSW 2112
Operating hours: Monday to Friday, 9am - 5pm (note: second Thursday of each month hours are 10am - 5pm) 
Phone: 9952 8222
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View webpage

Services available are:

  • Planning and development enquiries
  • Development Application lodgement
  • Viewing of notification and exhibition material
  • Building compliance
  • Payment of development fees
  • Search of historical documents

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Ryde Library
1 Pope Street
Ryde NSW 2112
Phone: 9952 8352
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Visit webpage

Eastwood Library
Cnr Hillview Road and West Parade, Eastwood 2122
Phone: 9952 8375
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Gladesville Library
(Jointly funded by the City of Ryde and Municipality of Hunters Hill)
6 Pittwater Road, Gladesville 2111
Phone: 9952 8378 or 9817 1960
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Visit webpage

North Ryde Library
201 Coxs Road, North Ryde NSW 2113
Phone: 9952 8377
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Visit webpage

West Ryde Library
2 Graf Avenue, West Ryde NSW 2114
Phone: 9952 8376
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Visit webpage

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Aquatic Leisure Centre

Ryde Aquatic Leisure Centre
504 Victoria Road Ryde NSW 2112
Enter carpark from Karen Moras Drive Ryde (between Margaret and Weaver Streets)
Phone: 8878 5111
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Visit webpage


Wet Weather Advisory Line
Regular updates on sporting field availability
Phone: 9952 8244

Reporting faulty training lights
After hours 5pm – 10pm
Phone: 9952 8222

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General Enquiries and Bookings
Phone: 9952 8222
Visit webpage

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Social Media

For the latest news in your City - from events and competitions, school holiday activities, sportsgrounds updates, works projects, jobs, resident information and more.
Please note: Enquiries through our social media channels will be responded to on Monday to Friday 8am - 4pm (excluding public holidays). For urgent enquiries please call Council's Customer Service Centre on 9952 8222.

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Page Last Updated: 5 May 2015

Issues with dogs, graffiti, abandoned vehicles, missed waste bins, roads and footpaths?  

Report the issue

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