Your email:* Enquiry date:*      *mandatory Enquiry time:   Customer Service Officer's name: (if known)  Reason for contacting / visting the Customer Service Centre   Lodge an application / booking form  Make a payment  Seek assistance or information  Request a service  Other (please specify) How did you access the Customer Service Centre?   Phone  In person How long did you wait before speaking to a Customer Service Officer?  0 - 2 minutes  2- 5 minutes  more than 5 minutes How did you feel about the length of time you waited?  Excellent  Very good  Satisfactory  Unsatisfactory Was a Customer Service Officer able to resolve your enquiry or were you referred to another Council Officer for the answer?  Customer Service Officer  Other Council Officer How would you rate the Customer Service Officer's level of knowledge?  Excellent  Very good  Satisfactory  Unsatisfactory How would you rate the courtesy and friendliness of the Customer Service Officer?  Excellent  Very good  Satisfactory  Unsatisfactory Overall, how would you rate the level of customer service provided?  Excellent  Very good  Satisfactory  Unsatisfactory Do you have any suggestions on improving our service delivery?  Yes  No If yes, please record your ideas:    If you have a compliment or any further feedback about our service, please record the details below:    Would you like a reply to your comments?  Yes - if yes, please complete your contact details below  No Given name:   Surname:   Telephone: Email: Address: (optional) Thankyou for taking the time to complete our customer feedback questionaire. All information will be treated confidentially.