Customer Service Survey

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CUSTOMER SERVICE SURVEY

Tell us what you think...

The City of Ryde's Customer Service Centre is committed to providing efficient, informative and quality services to our community and customers.

We continually strive to improve our services to meet customer demands and expectations and it is through your valuable input/feedback that we are able to evaluate the level of service we provide.

The customer feedback form allows you to tell us what you think about the service we provide.

You can use this survey to:

Express opinions about any issue or service
Suggest how our services may be improved
Provide feedback on your customer service experience

There are two ways of providing feedback. You can complete the electronic form below or print out a survey.

* Your Email:
* Enquiry Date:

Enquiry Time:
Customer Service Officer's Name (if known):



Reason for contacting / visiting the Customer Service Centre:
Lodge an application / booking form	Make a payment
Seek assistance or information	Request a service
Other (please specify)

How did you access the Customer Service Centre?
Phone In Person

How long did you wait before speaking to a Customer Service Officer?
0-2 minutes 2-5 minutes more than 5 minutes

How did you feel about the length of time you waited?
Excellent Very Good Satisfactory Unsatisfactory

Was a Customer Service Officer able to resolve your enquiry or were you referred to another Council officer for the answer?
Customer Service Officer Other Council Officer

How would you rate the Customer Service Officer's level of knowledge?
Excellent Very Good Satisfactory Unsatisfactory

How would you rate the courtesy and friendliness of the Customer Service Officer?
Excellent Very Good Satisfactory Unsatisfactory

Overall, how would you rate the level of customer service provided?
Excellent Very Good Satisfactory Unsatisfactory

Do you have any suggestions on improving our service delivery?
Yes No
If yes, please record your ideas:

If you have a compliment or any further feedback about our service, please record the details below:


Would you like a reply to your comments?
Yes No
If yes, please ensure you complete your contact details below:
Given Name: Surname:
Telephone: Email:
Address (optional):

Thank you for taking the time to complete our customer feedback questionnaire. All information will be treated confidentially.

* Mandatory Fields

Services

Last Updated: 11 April 2008


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