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Report a Food Safety Concern (Complaints)

City of Ryde investigates all concerns from the public about retail food businesses (other than butchers).

Customers can report concerns such as:

  • Dirty or unhygienic food premises
  • Unsafe or unhygienic food handling practices
  • Foreign matter in food
  • Food safety issues such as food that is past its use-by-date or deteriorated
  • Labelling related concerns
  • Food borne illnesses.

To report a food safety concern about a retail food outlet in the City of Ryde:

Phone: Customer Service Centre on 9952 8222
Email: cityofryde@ryde.nsw.gov.au
Report online via our Report an Issue form under the "Other" category.

All reports about retail meat businesses, these include red meat and poultry (butcher shops), should be made with the NSW Food Authority by:

Phone: 1300 552 406 (8:30am - 5:30pm, Monday to Friday)
Email: contact@foodauthority.nsw.gov.au
Via their website

Last updated on 18 June 2020