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Food Outlet Complaints


Council Environmental Health Officers investigate complaints about retail food businesses (other than butcher shops) and take enforcement action where necessary.

Consumers can complain about:

  • Dirty or poorly maintained food premises.
  • Unsafe or poor food handling practices.
  • Foreign objects in food.

Complaints may be made by contacting Council’s Customer Service Centre on 9952 8222.

Complaints about butcher shops should be made to the NSW Food Authority on 1300 552 406.

Foodborne Illness

Foodborne illness or food poisoning is caused by consuming food contaminated with pathogenic bacteria, toxins, viruses or parasites. Such contamination usually arises from improper handling or storage of food. Foodborne illness can also be caused by chemicals or pesticides contaminating food, or by poisonous substances that occur naturally in certain foods.

If you think that a food product has made you or a member of your family sick, you should seek medical advice. You may also report the incident to the relevant enforcement agency for investigation.

To report an incident involving a single case (ie. a single person or family) contact Council’s Customer Service Centre on 9952 8222.

To report an incident involving multiple cases (ie. more than one person or family) contact the NSW Food Authority’s Helpline on Tel. 1300 552 406.

Further information on foodborne illness may be obtained from the NSW Food Authority's Food Poisoning webpage.

Food Recalls

Council Environmental Health Officers assist the NSW Food Authority by ensuring that recalled foods are removed from sale.

Reasons for recalling food include contamination by food poisoning bacteria, chemicals or foreign matter and incorrect labelling of food products (eg. undeclared allergens).

Information on current food recalls may be obtained from Food Standards Australia New Zealand website. 

Last updated on 31 July 2015