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Service Updates

Jump to: Ryde Aquatic Leisure Centre - City of Ryde Libraries - Council MeetingsCustomer Service Centre - Building and Development Advisory Service - Immunisation Clinic - Halls and VenuesParks and PlaygroundsShop Ryder Community Bus - Home Modification and Maintenance Work

Below is the status of City of Ryde's key services. For more information, please read our FAQ.

Ryde Aquatic Leisure Centre (RALC)

The Ryde Aquatic Leisure Centre is currently closed.

City of Ryde Libraries

All five branches of City of Ryde Libraries are closed. The after-hours book return chutes at all branches are open.

The Library2U service is operating, which allows library members to reserve up to 10 items that are delivered directly to their homes as a contactless service.

The Home Library Service is also available for those aged over 60 years who are living independently. Library staff are also working on reintroducing the Library2U service.

Library members are also encouraged to use the online library resource and access the extensive eBooks and eAudiobooks available, as well as a number of other services. 

Library enquiries can also be submitted during the closure period by emailing rydelibrary@ryde.nsw.gov.au or by calling 9952 8352 between 9am and 5pm Monday – Friday.

Council Meetings

The City of Ryde Council meetings are being conducted remotely. You can watch the proceedings via the live stream available on Council’s website. Members of the public who wish to address the meeting are also encouraged to submit their comments in writing via the online form.

Customer Service Centre

The Customer Service Centre is closed.

The City of Ryde Call Centre is open while stay-at-home orders are in place.

Members of the public can contact Council by calling 9952 8222 during business hours. They can also email cityofryde@ryde.nsw.gov.au or use the Report an Issue online form.

Members of the public can also drop documentation intended for Council in the Ryde Library return chute, near the Pope Street entrance or mail them to City of Ryde, Locked Bag 2069, North Ryde NSW 1670. 

Building and Development Advisory Service

Face-to-face meetings with the Building and Development advisory service have been suspended. Customers can call the Customer Service Centre on 9952 8222 to speak to a dedicated Town Planner who is available from 9.00am and 1.00pm Monday to Friday.

In addition, Council’s Development Engineers are available for phone enquiries between 9.00am and 1.00pm every Wednesday, while Building Certification and Compliance Officers are available to discuss building certification and compliance matters between 9.00am and 1.00pm every Thursday. Find out more

Immunisation Clinic

The City of Ryde Immunisation Clinic scheduled for Tuesday 13 July at West Ryde Community Hall, 3-5 Anthony Road, West Ryde has been cancelled.

Halls and Venues

All of Council’s community facilities are closed.

Parks and Playgrounds

All City of Ryde playgroundsoutdoor fitness equipment, park barbecues and shelters, and the Meadowbank Skate Park are open to the public.  

Social distancing rules are in place and park users are reminded to practice good personal hygiene. Please wash your hands and use hand sanitiser and/or disinfectant wipes before and after using Council equipment, and assume the person who has used the equipment before you has the virus.

Council is working closely with NSW Police to monitor compliance with social distancing and Public Health Order requirements, and will continue to take advice from authorities. If you think an individual or organisation is in breach of a Public Health Order, please contact Crime Stoppers. Complaints can be reported online or by phone on 1800 333 000.

Shop Ryder Community Bus

The free Shop Ryder bus service continues to run from Wednesday to Saturday during 8.30am and 2.00pm. All users of this service are asked to practise safe hygiene protocols and follow social distancing measures.

免费的Shop Ryder巴士服务将仍然从每周三至周六的8:30am- 2:00pm继续运行。具体运行时间请参阅莱德市议会网站上的时间表。 请继续使用该服务的用户严格遵守安全卫生规程和社交距离疏远措施。 如果您有咳嗽,发烧或其他呼吸道不适的症状,请避免使用此服务。

Home Modification and Maintenance Service

Council’s Home Modification and Maintenance Service will continue to operate during this period as it is deemed as an essential service, however, clients will be given the option of postponing any scheduled works set to take place.

Last updated on 9 July 2021