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Service Updates

Jump to: Ryde Aquatic Leisure Centre - City of Ryde Libraries - Council MeetingsCustomer Service Centre - Building and Development Advisory Service - Immunisation Clinic - Halls and VenuesCitizenship CeremoniesWaste Services - Parks and Playgrounds - Shop Ryder Community Bus

Below is the status of City of Ryde's key services. If you still have questions, please read our FAQ

Ryde Aquatic Leisure Centre (RALC)

The Ryde Aquatic Leisure Centre will be closed from 12pm on Monday 23 March 2020 until further notice. This follows advice by the federal government that all indoor sporting venues must be closed.

All memberships and multi-visit passes will be put on hold and will be extended for the period we are closed.

City of Ryde Libraries

To ensure the health and safety of our community and limit the spread of the coronavirus (COVID-19), all City of Ryde libraries will be closed from 4pm on Wednesday 25 March 2020 until further notice. All online reservations and reservation pick-ups are currently unavailable. 

During the closure you may renew your loans up to 3 times with 6 weeks each renewal. You can do this by accessing your account online through our online catalogue or contacting us via email at rydelibrary@ryde.nsw.gov.au.

Items can be returned through after-hour return chutes located at Ryde, West and Eastwood Libraries only. If the returns chute is full please do not leave your items in front of the chute as they will remain on loan to you until we reopen. Fees will apply if items are damaged or go missing.

You can visit our Online Library and use your library membership to access thousands of free eBooks, eAudiobooks, eMagazines and other online resources

Council Meetings

The City of Ryde Council meeting scheduled for Tuesday, 24 March 2020, will proceed with strict social distancing procedures.

Council is encouraging the public not to attend the meeting but instead watch proceedings via the live stream available on Council’s website. Members of the public who wish to address the meeting are also encouraged to submit their comments in writing via the online form.

Customer Service Centre

Council's Customer Service Centre at 1 Pope Street, Ryde will be temporarily closed to the public from 5pm on Wednesday, 25 March 2020 until further notice.

During the closure you can drop any documentation for Council in the Ryde Library after hours return chute available at the front of the library, near the Pope Street entrance.

Our Customer Service Call Centre continues to operate and assist customers with council services on (02) 9952 8222. If you would prefer to report an issue or provide feedback online, you can use our Report an Issue online form or email us at cityofryde@ryde.nsw.gov.au.

Building and Development Advisory Service

Face-to-face meetings with the Building and Development advisory service have been suspended. Customers can call the Customer Service Centre on 9952 8222 to speak to a dedicated Town Planner who is available from 9am and 1pm Monday to Friday.

In addition, Council’s Development Engineers are available for phone enquiries between 9am and 1pm every Wednesday, while Building Certification and Compliance Officers are available to discuss building certification and compliance matters between 9am and 1pm every Thursday. Find out more.

Immunisation Clinic

The City of Ryde Immunisation Clinic at West Ryde Hall, 1A Station Street, West Ryde, will proceed on Tuesday, 24 March 2020 with enhanced infection control and social distancing measures. Further clinics will be subject to further advice from NSW Health.

Halls and Venues

All Council halls will close as of midnight Monday, 23 March 2020.

Citizenship Ceremonies

The April and May citizenship ceremonies in the City of Ryde have been postponed until further notice. 

Waste Services

Some Council services are currently impacted as a result of COVID-19. To ensure that Council can focus on maintaining important waste collection services, we ask that only urgent household cleanup and e-waste bookings are made at this time.

We also ask that residents be mindful of trying to reduce the amount of waste, recycling and garden organics that they are disposing of to ease the burden on the collectors and ensure all bins that are presented can be emptied.

We are aware that there may be increased waste as a result of more residents working from home during this time. While Council encourages everyone to do their bit to try to reduce the amount of waste they are generating, residents can apply to upgrade to a 240L waste bin or additional recycle bin for an additional cost.  All residents pay a domestic waste management fee in their rates, which is dependent on the size and number of bins they have.  Visit our residential bins page to find out more.

 

Parks and Playgrounds

All City of Ryde playgrounds, outdoor gyms and the Meadowbank Skate Park close from midday Monday 30 March until further notice.

The closures follow a direction from the Federal Government to ensure the health and safety of the community and limit the spread of the coronavirus (COVID-19) outbreak.

Signs will be placed at playgrounds, outdoor gyms and skate park notifying the public of their closure.

Park visitors are also reminded that a new rule has also been announced restricting the number of people permitted to gather indoors and outdoors to two. This does not apply to people who live together.

Shop Ryder Community Bus

The free Shop Ryder bus service continues to run from Wednesday to Saturday from 8.30am to 2.00pm as per timetable on the City of Ryde Council’s website. All users of this service are asked to practise safe hygiene protocols and follow social distancing measures. If you are feeling unwell with a cough or fever or other respiratory symptoms, please avoid using this service.

免费的Shop Ryder巴士服务将仍然从每周三至周六的8:30am- 2:00pm继续运行。具体运行时间请参阅莱德市议会网站上的时间表。 请继续使用该服务的用户严格遵守安全卫生规程和社交距离疏远措施。 如果您有咳嗽,发烧或其他呼吸道不适的症状,请避免使用此服务。

Last updated on 31 March 2020