Main Content Anchor

Service Updates

Jump to: Ryde Aquatic Leisure Centre - City of Ryde Libraries - Council MeetingsCustomer Service Centre - Building and Development Advisory Service - Immunisation Clinic - Halls and VenuesCitizenship CeremoniesWaste Services - Parks and Playgrounds - Shop Ryder Community Bus - Home Modification and Maintenance Work

Below is the status of City of Ryde's key services. If you still have questions, please read our FAQ.

Ryde Aquatic Leisure Centre (RALC)

As of 1 July 2020 the Ryde Aquatic Leisure Centre has reopened to all customers. School Holiday fun—water slide, wave pool and inflatable—is available from 10am every day. Swim School will resume from Monday 20 July.

The total number of patrons on the premises at one time must allow for at least 4 square metres of space per person, including staff. The centre will be encouraging all patrons to maintain a physical distance of 1.5 metres at all times.

The following restrictions will remain in place until further notice:

  • Spa – maximum 4 patrons at a time
  • Steam room and sauna – maximum of 3 patrons at a time
  • Stadium – available for use with the 4m2 per person limit in place while maintaining social distancing.

All casual visitors will be required to sign in upon entry to the centre.

Operations are in line with the NSW Public Health (COVID-19 Restrictions on Gathering and Movement) Order (No 4) 2020 under the Public Health Act 2010.

City of Ryde Libraries

Ryde Library Service has reopened following the easing of restrictions by the NSW State Government. To ensure the health and safety of our community and staff, we are fully complying with the NSW Health guidelines to provide a safe and healthy environment and have implemented some changes to our library opening hours and services, for details please check the Plan my Library Visit page.

Online Library

Visit our Online Library and use your library membership to access thousands of free eBooks, eAudiobooks, eMagazines and other online resources. You and your little one can also enjoy stories and songs at home with Online Storytime.

Library2U

Available to all library members who live in the City of Ryde local government area, the Library2U service will deliver your books directly to you as a contactless service. This service terminated on Monday 31 August 2020 as our Libraries have opened.

Council Meetings

The City of Ryde Council meetings are now being contacted remotely. You can watch the proceedings via the live stream available on Council’s website. Members of the public who wish to address the meeting are also encouraged to submit their comments in writing via the online form.

Customer Service Centre

Council’s Customer Service Centre at 1A Pope Street, Ryde, is now open every weekday between 10.00am and 5.00pm. Strict social distancing measures are in place, including a requirement to provide four square metres of space per person, with screens in place at each cashier counter. 

Our Customer Service Call Centre continues to operate every weekday from 8:00am to 5:30pm and assist customers with council services on (02) 9952 8222. If you would prefer to report an issue or provide feedback online, you can use our Report an Issue online form or email us at cityofryde@ryde.nsw.gov.au.

Building and Development Advisory Service

Face-to-face meetings with the Building and Development advisory service have been suspended. Customers can call the Customer Service Centre on 9952 8222 to speak to a dedicated Town Planner who is available from 9.00am and 1.00pm Monday to Friday.

In addition, Council’s Development Engineers are available for phone enquiries between 9.00am and 1.00pm every Wednesday, while Building Certification and Compliance Officers are available to discuss building certification and compliance matters between 9.00am and 1.00pm every Thursday. Find out more.

Immunisation Clinic

The City of Ryde Immunisation Clinic at West Ryde Community Hall, 3-5 Anthony Road, West Ryde is proceeding with enhanced infection control and physical distancing measures. View our Immunisation page for upcoming clinic dates and details.

Halls and Venues

Venues will reopen for regular bookings from 4 July 2020 and for casual bookings from 4 August 2020. To ensure the safety of all hirers Council will continue to comply with NSW Health guidelines. For further information, please see our Venue Hire page or contact the Community Facilities Team by emailing venuehire@ryde.nsw.gov.au

Citizenship Ceremonies

Due to COVID-19 and NSW Health requirements, all Council face-to-face Citizenship Ceremonies have been postponed until further notice. Further information will be provided in due course.

Waste Services

Some Council services are currently impacted as a result of COVID-19. To ensure that Council can focus on maintaining important waste collection services, we ask that only urgent household cleanup and e-waste bookings are made at this time.

We also ask that residents be mindful of trying to reduce the amount of waste, recycling and garden organics that they are disposing of to ease the burden on the collectors and ensure all bins that are presented can be emptied.

We are aware that there may be increased waste as a result of more residents working from home during this time. While Council encourages everyone to do their bit to try to reduce the amount of waste they are generating, residents can apply to upgrade to a 240L waste bin or additional recycle bin for an additional cost. All residents pay a domestic waste management fee in their rates, which is dependent on the size and number of bins they have. Visit our residential bins page to find out more.

Parks and Playgrounds

In line with the NSW Government’s easing of COVID-19-related restrictions, all City of Ryde playgroundsoutdoor fitness equipment, park barbecues and shelters, and the Meadowbank Skate Park reopened to the public on Friday 15 May 2020.  

Social distancing requirements remain in force and park users are reminded to practice good personal hygiene. Please wash your hands and use hand sanitiser and/or disinfectant wipes before and after using Council equipment, and assume the person who has used the equipment before you has the virus.

Park and playground users must ensure there is a maximum of one person per four square metres and keep a distance of at least 1.5 metres from others. You cannot gather in an outdoor public space in groups of more than 20.

Council is working closely with NSW Police to monitor compliance with social distancing and Public Health Order requirements, and will continue to take advice from authorities. If you think an individual or organisation is in breach of a Public Health Order, please contact Crime Stoppers. Complaints can be reported online or by phone on 1800 333 000.

Shop Ryder Community Bus

The free Shop Ryder bus service continues to run from Wednesday to Saturday during 8.30am and 2.00pm. All users of this service are asked to practise safe hygiene protocols and follow social distancing measures.

免费的Shop Ryder巴士服务将仍然从每周三至周六的8:30am- 2:00pm继续运行。具体运行时间请参阅莱德市议会网站上的时间表。 请继续使用该服务的用户严格遵守安全卫生规程和社交距离疏远措施。 如果您有咳嗽,发烧或其他呼吸道不适的症状,请避免使用此服务。

Home Modification and Maintenance Service

Council is able to resume providing full services to eligible Home Modification and Maintenance customers. To ensure the safety of customers, contractors and staff, the service will continue to comply with NSW Health guidelines. For further information, please contact the Home Modifications and Maintenance Team by emailing hmms@ryde.nsw.gov.au.

Last updated on 14 October 2020