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Council’s Home Waste and Sustainability Service goes online

Published on 05 May 2020

The City of Ryde’s Home Waste and Sustainability Advisory Service, which helps residents reduce their home running costs, continues to be delivered by Council despite the coronavirus (COVID-19) outbreak.

Council’s-Home-Waste-and-Sustainability-Service-goes-online.jpgThe Home Waste and Sustainability Advisory Service undertakes a free assessment of a household’s energy and water consumption and identifies ways in which people can save money on their bills and improve the comfort and environmental performance of their household.

Normally a face-to-face service, it was initially feared that the Home Waste and Sustainability Advisory Service would have to be significantly reduced during the COVID-19 outbreak.

However, a decision by staff in Council’s Sustainability Team to move the service to an online environment has had an overwhelmingly positive response.

Under the change, people who apply for an assessment can now have it undertaken all online and following one phone conversation with Council’s qualified advisors.

During the assessment, the advisor will review energy and water bills and discuss the home layout with the applicant. Based on this, a personalised Action Plan is developed and emailed to the resident recommending what actions the household can take to improve its efficiency and better manage its waste.

Home Waste Sustainability Officer Elizabeth Pearce, who oversees the service, said there had been an increase in the number of people using the service in recent weeks.

“We initially thought the Home Waste and Sustainability Service would be severely impacted due to inability for face-to-face engagement, but in the initial weeks of rolling out the service online we have found positive uptake of the program,” Ms Pearce said.

“We attribute this increase to people staying at home and undertaking home improvements, but also driven by the economic crisis and given we now provide an online platform which would appeal to some over face-to-face engagement.”

Ms Pearce said based on recent data, the Home Waste and Sustainability Service is saving the average home between $600 and $800 per annum in energy costs.

For more information visit the Home Waste and Sustainability Service and to sign up for a free assessment. 

Last updated on 5 May 2020