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Customer Service Excellence

Published on 08 November 2017

Customer Service Excellence 

The City of Ryde Customer Service Team, along with the Mayor, Clr Jerome Laxale, attended this year's annual Australian Service Awards last week when the City of Ryde was awarded a Highly Commended. 

Part of Council's service to the community is to maintain a high response rate to customer requests. This year we extended trading hours at our Customer Service Centre at Top Ryde City and our online customer enquiry service to accommodate changing community work patterns. 

A recent study revealed that Council's overall customer satisfaction score has increased by 6% this year to 83% for all services provided by the City of Ryde.  

The Customer Service Centre takes more than 80,000 calls a year and resolves 79% of calls at first point of contact. The call centre also has a 4.85/5 courtesy rating. 


Last updated on 9 November 2017