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Libraries and Customer Service Centre to reopen from 1 June

Published on 27 May 2020

Ryde Library Service and the City of Ryde Customer Service Centre will be reopening their doors on Monday 1 June following the easing of restrictions by the NSW State Government. 

Each City of Ryde library branch and the Customer Service Centre will strictly adhere to social distancing measures to help stop the spread of coronavirus (COVID-19). 

This will mean some changes to normal operations.

Starting Monday, 1 June, Ryde, West Ryde, Eastwood and North Ryde libraries will be open weekdays between 10am and 4pm, while Gladesville Library will reopen between 1pm and 4pm on Tuesday to Thursday and between 9am and 1.30pm on Fridays. 

During operating hours, each library branch will have a ‘Drop and Collect’ service model and will limit the duration of visits and the number of people at any one time. There will also be increased cleaning of all touch surfaces and all items will be quarantined for a minimum of 24 hours before returning to circulation.

Access to computers and printing will be restricted and follow strict social distancing protocol and hygiene practices. Screens will also be in place at each library branch counter. 

Library events, programs and learning activities will continue to be delivered online at this stage.   

To support those who are over 65 or more vulnerable to COVID-19 in our community, the library service will continue to provide an expanded Home Library Service until the pandemic status is completely lifted. 

In addition, the new and popular Library2U service will also continue to operate until the libraries return to standard hours of operation. 

Both of these services will ensure that everyone in the community can access items without the need to come into the library and to be able to stay home and stay safe.

Meanwhile, Council’s Customer Service Centre at 1A Pope Street, Ryde, will open every weekday between 10am and 4pm. Strict social distancing measures will be in place, including a requirement to provide four square metres of space per person, with screens in place at each cashier counter. 

Face-to-face meetings with the Building and Development advisory service remain suspended.  

As has been the case throughout the COVID-19 outbreak, members of the public can also seek assistance with council services by calling the Customer Service Call Centre on 9952 8222 or report an issue here.

The Ryde Library after-hours return chute also remains operational 24 hours a day to allow documents to be dropped off for customer service. 

For more information visit the City of Ryde COVID-19 page.

Last updated on 27 May 2020