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Updated - Changes to Council operations

Published on 07 July 2021

The announcement by the NSW Government to enforce stay-at home orders across all of Greater Sydney will result in the following changes to Council operations:

Customer Service

The Customer Service Centre will be closed until further notice.

The City of Ryde Call Centre will remain open while the stay-at-home orders are in effect.

Members of the public can contact Council by calling 9952 8222 during business hours. They can also email or report issues online. 

Members of the public can also drop documentation intended for Council in the Ryde Library return chute, near the Pope Street entrance or mail them to City of Ryde, Locked Bag 2069, North Ryde NSW 1670. 

Ryde Libraries

All five branches of City of Ryde Libraries will be closed until further notice. The after-hours book return chutes will be open at all branches during this period.

The Library2U service will continue to operate during this time, allowing library members to reserve up to 10 items that are delivered directly to their home as a contactless service. 

The Home Library Service is also available for those aged over 60 years who are living independently.

Library members are also encouraged to use the online library resource and access the extensive eBooks and eAudiobooks available, as well as a number of other services. 

Library enquiries can also be submitted during the closure period by emailing or by calling 9952 8352 between 9am and 5pm Monday – Friday.

Ryde Aquatic Leisure Centre

The Ryde Aquatic Leisure Centre will be closed until further notice. All events scheduled during the closure have been cancelled. 

Community Services

All of Council’s community facilities will be closed until further notice.

Council’s Home Modification and Maintenance Service will continue to operate during this period as it is deemed as an essential service, however, clients will be given the option of postponing any scheduled works set to take place.

For more information about the stay-at-home orders and what activities are permitted during this period, visit the NSW Government website

Last updated on 14 July 2021