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COVID-19 Rates Rebate and Financial Hardship Applications

Council is seeking to assist its ratepayers and debtors through the COVID-19 pandemic with a single application process.

Council is seeking to provide a one-off Council rates rebate of $400 to assist those who have been granted the following from either the Federal or State Governments: 

  • Commonwealth COVID-19 Disaster Payment
  • Small and Medium Business Support Payment
  • Federal/State Grants program for Micro Businesses
  • JobSaver Payment

Applications will be received and assessed up to 31 December 2021. Council will be working with all applicants to ensure applications are complete for the purposes of qualifying for the one-off council rate rebate.

For successful applications received up until the 30 September 2021 (inclusive), the $400 rates rebate will be applied to the November 2021 rates instalment. For successful applications received between 1 October and 31 December 2021 (inclusive); the $400 rates rebate will be applied to the February 2022 rates instalment. Council's Financial Hardship Policy can be found here(PDF, 261KB)

Ratepayers who have been granted the Voluntary Council Rebate and Statutory Pensioner Rebate are unable to apply for the $400 rate rebate. However, eligible pensioners will receive a one-off COVID-19 rate supplement to a maximum of $50 per rateable property in addition to the Voluntary Council Rebate and Statutory Pensioner Rebate of up to $350 already granted. This supplement will be granted to all eligible pensioners who received the Statutory Pensioner Rebate from 1 July 2021 until 31 December 2021 (inclusive). To receive the $50 COVID-19 rates supplement, pensioner rebate applications must be received on or before 31 December 2021 (inclusive).  There is no requirement to complete a hardship application.  For existing and new pensioner rebate applications received up until the 30 September 2021 (inclusive), the additional rates rebate will be applied to the November 2021 rates instalment. For new pensioner rebate applications received between 1 October and 31 December 2021 (inclusive); the additional rates rebate will be applied to the February 2022 rates instalment.

$400 Council rates rebate

If applying for the $400 Council rates rebate, you will need to provide the following in order to meet the criteria:

Documentation showing payment granted/approved from the appropriate State of Federal Agency, such as Centrelink, Services NSW and/or the Australian Taxation Office will be required upon submission of the application. If any additional information is required to substantiate an application, Council’s officers may request this as required.

In providing financial assistance to those who require it, Council is required to fulfil its legislative obligations by issuing rates and reminder notices along with invoices and statements in line with Council's existing processes.

The eligibility criteria for this one-off rate rebate requires the applicant to demonstrate that they have been granted/approved for the following:

  • Commonwealth COVID-19 Disaster Payment
  • Small and Medium Business Support Payment
  • Federal/State Grants program for Micro Businesses
  • JobSaver Payment 

It must be for the period between 1 July to 31 December, 2021 (inclusive). In order for the applicant to qualify to this, they must submit any one of the following documentation:

Documentation showing payment granted/approved from the appropriate State of Federal Agency, such as Centrelink, Services NSW and/or the Australian Taxation Office will be required upon submission of the application. If any additional information is required to substantiate an application, Council officer may request this as required.

On review of the submitted documentation, Council may grant a one-off rebate to an applicant of $400 for one rateable property that is in their ownership. Further, where there is more than one registered owner of a rateable property, Council will only consider a maximum one application per rateable property. Where an applicant owns more than one rateable property, the rebate of $400 will only apply to one of those rateable properties in total.

For successful applications received up until the 30 September 2021 (inclusive), the $400 rates rebate will be applied to the November 2021 rates instalment. For successful applications received between 1 October and 31 December 2021 (inclusive); the $400 rates rebate will be applied to the February 2022 rates instalment.

All ratepayers will continue to have access to rate relief via a mutually acceptable payment plan. During this time, no legal action will be pursued, and no interest will be charged until 1 January 2022 on any overdue rates. 

Applications for the COVID-19 Rates Rebate will close on 31 December 2021. 

Queries

If you would like to speak to a Council officer about your situation, please call 9952 8222.   


COVID-19 Rates Rebate - Financial Hardship Application Form

Council is seeking to assist its ratepayers and debtors through the COVID-19 pandemic with a single application process.

View Council's Financial Hardship Policy(PDF, 261KB)

Complete the below form or download, complete and return this PDF COVID-19 Rates Rebate Financial Hardship Application Form(PDF, 55KB):

  • By email to cityofryde@ryde.nsw.gov.au
  • By post to Locked Bag 2069. North Ryde NSW 1670
  • In person to the Ryde Library returns chute at 1 Pope Street, Ryde.

Ensure you include required attachments in your application.

Application Process

Please review the Financial Hardship Policy before you commence your application.

Information you will require:

  • Rates Notice (Customer Reference Number for Rates Debtors)
  • Invoice Number (Debtor Account Number for Community, Commercial and Other Debtors).
  • Relevant docmentation

For more information on how Council collects your personal information, please visit our privacy statement.

Click here to view form.



Last updated on 31 August 2021