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Financial hardship and fee waiver applications

Council is seeking to assist its ratepayers, commercial and community tenants, debtors and sports field hirers affected by the COVID-19 pandemic in the following ways:

  • Offering financial relief under Council's Financial Hardship Policy to eligible ratepayers
  • Offering financial relief under Council's Financial Hardship Policy to eligible commercial/community tenants of Council and debtors
  • Offering a one-off Council rates rebate of $400 to eligible recipients of the Federal Government’s JobSeeker or JobKeeper Allowance
  • Waiving sports ground hire, seasonal hire and lighting fees for the rest of the 2020 winter season on application to assist clubs and associations in continuing to be financially viable.

Applications can be made online or by completing the relevant PDF form, as outlined below. 

If you would like to speak to a Council officer about your situation, please call our Customer Service Centre on 9952 8222.  

Financial Hardship Application For Ratepayers

Council is seeking to assist its ratepayers and debtors through the COVID-19 pandemic with a single application process.

In addition to those who may be applying for general financial relief under Council’s Financial Hardship Policy, Council is seeking to assist those receiving the Federal Government’s JobSeeker or JobKeeper Allowance by providing an opportunity to register an Expression of Interest (EOI) for a one-off Council rates rebate of $400.

Consistent with Council resolution, first round applications closed on 30 September 2020. Applicants that were successful in the first round will note that their November 2020 rates instalment notice includes a $400 rate rebate reduction.

At its meeting of 24 November 2020 Council approved a second round of applications as it extended the JobSeeker/JobKeeper rates rebate until 31 March 2021.

Second-round applications are currently open and will close on 31 March 2021. Council will be working with all applicants to ensure applications are complete for the purposes of qualifying for the one-off Council rate rebate.

Successful second-round applicants will receive a one-off Council rate rebate of $400 as part of their May 2021 Council rate instalment.

Please note that those who have had successful applications already approved and received the $400 rebate in November 2020 will not be eligible for a further $400 rebate. This rebate is also not available to eligible pensioners who have been granted a pension concession by Council under State Legislation. 

View Council's Financial Hardship Policy(PDF, 124KB)

Complete the below form or download, complete and return this PDF Financial Hardship Application Form(PDF, 47KB)(PDF, 45KB):

  • By email to
  • By post to Locked Bag 2069. North Ryde NSW 1670
  • In person to the Ryde Library returns chute at 1 Pope Street, Ryde.

Ensure you include required attachments in your application.

Application Process

Please review the Financial Hardship Policy before you commence your application.

Information you will require:

  • Rates Notice (Customer Reference Number for Rates Debtors)
  • Invoice Number (Debtor Account Number for Community, Commercial and Other Debtors).

 For applications for the $400 Council rates rebate

  • If applying for the $400 Council rates rebate, you will need to provide the following in order to meet the criteria:

  • Documents from Centrelink advising that they have received a JobSeeker Allowance within the nominated period (e.g. JobSeeker payment summary showing your coronavirus supplement); or
  • Documents from the Australian Taxation Office that they have received a JobKeeper Allowance within the nominated period (e.g. JobKeeper/Business monthly declaration). Please note: JobKeeper employee nomination notices are not acceptable; or
  • Documents from the applicant’s employer advising that they are receiving the JobKeeper Allowance within the nominated period (e.g a copy of your payslip).

In providing financial assistance to those who require it, Council is required to fulfil its legislative obligations by issuing rates and reminder notices along with invoices and statements in line with Council's existing processes.

Please note:

If you apply for financial hardship assistance, any existing rates direct debit automatic payments will be cancelled. You will need to reapply online if you wish to have your direct debit arrangement re-instated once the period of hardship has ceased.

Second-round applications for Financial Hardship Assistance will close on 31 March 2021.

For more information on how Council collects your personal information, please visit our privacy statement.

Click here to view form.

Financial Hardship Application For Debtors & Community/Commercial Tenants


View Council's Financial Hardship Policy(PDF, 124KB).

Last updated on 30 November 2020