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Financial hardship and fee waiver applications

Council is seeking to assist its ratepayers, commercial and community tenants, debtors and sports field hirers affected by the COVID-19 pandemic in the following ways:

  • Offering financial relief under Council's Financial Hardship Policy to eligible ratepayers
  • Offering financial relief under Council's Financial Hardship Policy to eligible commercial/community tenants of Council and debtors
  • Offering a one-off Council rates rebate of $400 to eligible recipients of the Federal Government’s JobSeeker or JobKeeper Allowance
  • Waiving sports ground hire, seasonal hire and lighting fees for the rest of the 2020 winter season on application to assist clubs and associations in continuing to be financially viable.

Applications can be made online or by completing the relevant PDF form, as outlined below. 

If you would like to speak to a Council officer about your situation, please call our Customer Service Centre on 9952 8222.  


Financial Hardship Application For Ratepayers

In addition to those who may be applying for general financial relief under Council’s Financial Hardship Policy, Council is seeking to assist those receiving the Federal Government’s JobSeeker or JobKeeper Allowance by providing a one-off Council rates rebate of $400.

Council will be working with all applicants to ensure applications are complete for the purposes of qualifying for the one-off council rate rebate.

Successful applicants will be the recipient of a one-off $400 council rate rebate as part of their November 2020 council rate instalment.

Council's Financial Hardship Policy can be found here(PDF, 245KB). 

Complete the below form or download, complete and return this PDF Financial Hardship Application Form(PDF, 46KB):

  • By email to cityofryde@ryde.nsw.gov.au
  • By post to Locked Bag 2069. North Ryde NSW 1670
  • In person to the City of Ryde Customer Service Centre or returns chute outside Ryde Library at 1 Pope Street, Ryde.

Ensure you include required attachments in your application.

Applications will be received and assessed up to 30 September 2020. 

Application process

Please review the Financial Hardship Policy before you commence your application.

Information you will require:

  • Rates Notice

In providing financial assistance to those who require it, Council is required to fulfil its legislative obligations by issuing rates and reminder notices along with invoices and statements in line with Council's existing processes.

Please note:

If you apply for financial hardship assistance, any existing rates direct debit automatic payments will be cancelled. You will need to reapply online if you wish to have your direct debit arrangement re-instated once the period of hardship has ceased.

For more information on how Council collects your personal information, please visit our privacy statement.

The eligibility criteria for this $400 one off rates rebate requires the applicant to demonstrate that he/she have qualified for the JobKeeper or JobSeeker Federal Government assistance payment in the period between 1 February to September 30, 2020 (inclusive). In order for the applicant to qualify to this, they must submit any one of the following documentation:

  • Documents from Centrelink advising that they have received a JobSeeker Allowance within the nominated period (e.g. JobSeeker payment summary showing your coronavirus supplement); or
  • Documents from the Australian Taxation Office that they have received a JobKeeper Allowance within the nominated period (e.g. JobKeeper/Business monthly declaration). Please note: JobKeeper employee nomination notices are not acceptable; or
  • Documents from the applicant’s employer advising that they are receiving the JobKeeper Allowance within the nominated period (e.g a copy of your payslip).

On review of the submitted documentation, Council may grant a one off rebate to an applicant of $400 for one rateable property that is in their ownership. Further, where there is more than one registered owner of a rateable property, Council will only consider a maximum one application per rateable property. Where an applicant owns more than one rateable property, the rebate of $400 will only apply to one of those rateable properties in total. 

The one off rebate of $400 will be provided to all successful applicants as part of the November 2020 rates instalment.

Applications that do not qualify for the JobSeeker/JobKeeper Rates Rebate will for the period 1 February to September 30, 2020 (inclusive) have no interest charged and no legal action will be pursued.

Applications for this rebate will close on 30 September 2020.

Click here to view form.



Financial Hardship Application For Debtors & Community/Commercial Tenants

Please review Council's Financial Hardship Policy here(PDF, 245KB) before you commence your application. 

Information you will require:

  • Customer Reference Number (for Rates Debtors)
  • Invoice Number (Debtor Account Number for Community, Commercial and Other Debtors).

Complete the below form or download, complete and return this PDF Financial Hardship Application Form for Debtors & Community/Commercial Tenants(PDF, 39KB):

  • By email to cityofryde@ryde.nsw.gov.au
  • By post to Locked Bag 2069. North Ryde NSW 1670
  • In person to the City of Ryde Customer Service Centre or returns chute outside Ryde Library at 1 Pope Street, Ryde. 

Applications will be received and assessed up to 30 September 2020.

Click here to view form.



Sports Ground Hirer Fee Waiver Application

At the 23 June 2020 Council meeting, Council resolved to waive ground hire, seasonal hire and lighting fees for the rest of the 2020 winter season on application to assist clubs and associations in continuing to be financially viable. Apply using the form below. By completing this form, you confirm that you have authorisation to apply on behalf of your club/association.

Council staff will contact you to discuss your application if required.  Written advice will be provided regarding your application.

 Complete the below form or download, complete and return this PDF Sports Ground Hirer Fee Waiver Application Form(PDF, 37KB):

  • By email to cityofryde@ryde.nsw.gov.au
  • By post to Locked Bag 2069. North Ryde NSW 1670
  • In person to the City of Ryde Customer Service Centre or returns chute outside Ryde Library at 1 Pope Street, Ryde.

Applications close on Sunday 11 October at 11.59pm AEST.

Click here to view form.


Last updated on 8 July 2020