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Financial hardship and fee waiver applications

Council is seeking to assist its ratepayers, commercial and community tenants, debtors and sports field hirers affected by the COVID-19 pandemic in the following ways:

  • Offering financial relief under Council's Financial Hardship Policy to eligible ratepayers
  • Offering financial relief under Council's Financial Hardship Policy to eligible commercial/community tenants of Council and debtors

Applications can be made online or by completing the relevant PDF form, as outlined below. 

If you would like to speak to a Council officer about your situation, please call our Customer Service Centre on 9952 8222.  

Financial Hardship Application For Ratepayers

Council is seeking to assist its ratepayers and debtors through the COVID-19 pandemic with a single application process.

View Council's Financial Hardship Policy(PDF, 124KB)

Complete the below form or download, complete and return this PDF Financial Hardship Application Form(PDF, 47KB)(PDF, 38KB):

  • By email to
  • By post to Locked Bag 2069. North Ryde NSW 1670
  • In person to the Ryde Library returns chute at 1 Pope Street, Ryde.

Ensure you include required attachments in your application.

Application Process

Please review the Financial Hardship Policy before you commence your application.

Information you will require:

  • Rates Notice (Customer Reference Number for Rates Debtors)
  • Invoice Number (Debtor Account Number for Community, Commercial and Other Debtors).

For more information on how Council collects your personal information, please visit our privacy statement.

Click here to view form.

Financial Hardship Application For Debtors & Community/Commercial Tenants


View Council's Financial Hardship Policy(PDF, 124KB).

Last updated on 31 March 2021