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Library2U

We’ll come to you!

City of Ryde Library is pleased to introduce our new Library2U delivery service.

To support continued reading for our community during these times, we are offering this service to all library members who reside in the City of Ryde local government area.

Library2U delivers books every month directly to you as a contactless service. Reservations will be open for customers from Wednesday 6 May, with deliveries commencing Monday 11 May onwards.

Alternatively, the Home Library Service is now temporarily available to all residents aged 65 years and above, that live in City of Ryde. To set up free home deliveries and collection of library items please contact the Home Library Service Officer at 02 9952 8365 or email rhomelibrary@ryde.nsw.gov.au.

How Library2U works

  • The service is open to active library members who reside in City of Ryde. If you’re unsure, click here to check.
  • Access our catalogue and reserve up to 10 items you want delivered. . A minimum of 5  items is required for a delivery (effective for deliveries after Monday 17 August). For reservation instructions please see our FAQ.
  • The Library2U service can only deliver items that are currently available on the catalogue at the time of your request. Therefore please only request items that are available.
  • All books are loaned to you for 6 weeks, with 2 possible renewals. Restrictions apply.
  • You will receive a reservation notification when the items are available. You will then need to contact Ryde Library to arrange your delivery on 9952 8351 during opening hours.
  • Deliveries are limited to once per calendar month per household.
  • You can reserve books up right until your delivery date but we cannot guarantee that they will be available in time for delivery.
  • Items will be returned to stock if you have not arranged delivery prior to the reservation expiry date.
  • This is a drop off service only. To return your books, please drop them into the after-hour chutes available at any of our five branches – Ryde, West Ryde, Eastwood, North Ryde or Gladesville.
  • Responsibility for library items passes to the customer on delivery of items to the residence. The customer is responsible for any items left unattended/uncollected at the allocated drop off point.
  • Only residential properties are eligible for delivery. There will be no deliveries to businesses, shops, schools, hospitals, aged care facilities or community centres.
  • Library staff may opt not to undertake a delivery if doing so is deemed by that staff member to be unsafe.
  • Library items that are received via the Library2U delivery service that become lost or damaged while on loan will incur a fee equal to the original cost of the item, plus a processing fee.
  • This service will only operate during restricted library operations in the pandemic period.
  • Ryde Library Service reserves the right to update these guidelines with short notice as circumstances relating to COVID-19 and library operations change.

How to reserve items:

  • If you’re not yet a member, join up online for a temporary library membership.
  • Go to our catalogue and log into your account by clicking the option on the top right hand corner of the page. Use your library card number for Borrower ID.
  • If you need help with your password there is the option to reset it online.
  • Ensure that your home delivery address is correct. If the information in your Personal Details tab is incorrect then please inform us as soon as possible.
  • You can reserve up to 10 books per library membership.
  • From the pickup location dropdown list, please select “Library2U”.
  • To renew your books online, view your current loans through the “Current Loans” tab and select the books you wish to extend.

For further information and assistance, please contact us via the following channels:

Phone: 02 9952 8352
Email: rydelibrary@ryde.nsw.gov.au

FAQ


I'm not sure if I live in the Ryde Local Government Area. How do I check?



How do I know if a book is available?



How do I contact the library?

You can call us on 9952 8352 or email us at rydelibrary@ryde.nsw.gov.au.



How do I make a reservation?

  • If you're not yet a member, join up online for a temporary library membership.
  • Go to our online catalogue and log into your account by clicking the option on the top right hand corner of the page. Use your library card number for Borrower ID.
  • If you need help with your password there is the option to reset it online.
  • Ensure that your home delivery address is correct. If the information in your Personal Details tab is incorrect then please inform us as soon as possible.
  • You can reserve up to 10 books per library membership.
  • From the pickup location dropdown list, please select "Library2U".


How many books can I receive?

You can reserve up to 10 books per library card.



Is there a charge for the delivery of my library books?

Our delivery during the COVID-19 period is free.



How long will it take to receive my delivery?

Once your requested books become available you will receive a reservation notification. You will then need to contact the Library to arrange delivery. We will endeavour to arrange delivery to your home within 5-7 working days. Due to demand, some orders may take a little longer to get to you.



How often are the books delivered?

You will receive a delivery once per calendar month.



When can I reserve more books for my next delivery?

After you have received your delivery, you will be able to place more reservations for another delivery in the next calendar month.



How do I return my books?

Books must be returned to after-hour chutes located at any of our City of Ryde libraries. They will be open 24/7. Alternatively, you can renew your books online or by contacting us.



Can I renew my books?

You can renew your books online through our catalogue or by contacting us via phone or email. Each book can be renewed 2 times, exceptions apply. For more information, click here.



Will I be able to access this service if I have fines on my card?

Yes, during this period we are allowing exceptions for those with fines to use this service.



I have nowhere safe and dry for the books to be left. Can I receive a delivery?

Alternative arrangements may have to be made. We will discuss your situation when you contact us to arrange delivery.



I live in an apartment block. Can I receive a delivery?

Yes. You will receive a call from us when we have arrived at the entrance for you to come down and collect your bag. Safe social distancing will apply. If no one is at home at time of pickup then the items will be taken back to the library. You will need to  contact you to arrange an alternative delivery date. Only one further additional delivery date will be applicable per household for a missed delivery. Non delivered items will be returned to stock after 5 days. 



I'm not a Ryde Library member yet - can I join and receive Library2U deliveries?

Yes! You can join up online and then reserve books for Library2U delivery. Your membership card will be delivered with your first delivery.



I have a temporary online membership - can I receive Library 2U deliveries?

Yes. Please contact the library service via phone or email and we will assist you.



Is there an alternative to Library2U?

For those that are residents of City of Ryde and are aged 65 years and over, they may be eligible to join in our expanded Home Library Service. For more information, please contact our Home Library Officer on 9952 8365 or email your query to rhomelibrary@ryde.nsw.gov.au.



Can I switch from Library2Uto Home Library Service?

Yes, if you are aged 65 years and over, and reside in the City of Ryde.


 

Last updated on 5 August 2020