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Contact Us

General Enquiries

In Person

Customer Service Centre 
1 Pope Street, Ryde, NSW 2112 
Operating hours: Monday to Friday, 8.30am - 5.00pm
(note: second Thursday of each month hours are 10am - 5.00pm) 
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North Ryde Office

Level 1, Building 0, Binary Centre, 3 Richardson Place, North Ryde NSW 2113

Operating hours: Monday to Friday, 8.30am - 4.30pm

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Telephone Enquiries 

Customer Service Call Centre 
Phone: 9952 8222 
Operating hours: Monday to Friday 8am - 5.30pm


After Hours Assistance 
Phone: 9952 8222 

Postal Address 
All correspondence should be address to the General Manager 
Locked Bag 2069 
North Ryde NSW 1670. 

Other Contact Details 
Fax: 9952 8070  
ABN: 81 621 292 610

Report an issue

Tell us about any issues or problems that may require Council's attention around your area - abandoned vehicles, dogs, graffiti removal, missed or damaged bins, footpaths and roads.

Report the issue. A representative from Council will contact you shortly after your issue has been received.

About Customer Service

Our friendly Customer Service Officers are extensively trained and multi-skilled to assist you in a wide range of services including:

  • Provision of detailed information about Council products, services, and activities
  • Requests for service or complaints regarding Council’s infrastructure
  • Licence and permit applications
  • Payments and bookings

All payments can be made at the Customer Service Centre using cash, cheque, EFTPOS, and credit card. Please note that payments by credit card attract a merchant service fee.

We value your feedback. Tell us what you think about the service we provide by completing our Customer Service Survey.

Planning Enquiries

Building and Development Advisory Service

Customer Service Centre (formerly 'Ryde Planning and Business Centre')
1 Pope Street
Ryde NSW 2112
Operating hours: Monday to Friday, 8.30am - 4.30pm
(note: second Thursday of each month hours are 10am - 4.30pm) 
Phone: 9952 8222
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Services available are:

  • Planning and development enquiries
  • Development Application lodgement
  • Viewing of notification and exhibition material
  • Building compliance
  • Payment of development fees
  • Search of historical documents

To make an appointment online with the Building and Development Advisory Service, click here.


Ryde Library 
1 Pope Street
Ryde NSW 2112
Phone: 9952 8352 
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Eastwood Library 
Cnr Hillview Road and West Parade, Eastwood 2122 
Phone: 9952 8375 

Gladesville Library 
6 Pittwater Road, Gladesville 2111 
Phone: 9952 8378 
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North Ryde Library 
201 Coxs Road, North Ryde NSW 2113 
Phone: 9952 8377 
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West Ryde Library 
2 Graf Avenue, West Ryde NSW 2114 
Phone: 9952 8376 
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Aquatic Leisure Centre

Ryde Aquatic Leisure Centre 
504 Victoria Road Ryde NSW 2112 
Enter carpark from Karen Moras Drive Ryde (between Margaret and Weaver Streets) 
Phone: 8878 5111 
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Wet Weather Advisory Line 
Regular updates on sporting field availability 
Phone: 9952 8244 

Reporting faulty training lights 
After hours 5pm – 10pm 
Phone: 9952 8222


General Enquiries and Bookings 

Phone: 9952 8222 
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Social Media

For the latest news in your City - from events and competitions, school holiday activities, sportsgrounds updates, works projects, jobs, resident information and more. 
Please note: Enquiries through our social media channels will be responded to on Monday to Friday 8am - 4pm (excluding public holidays). For urgent enquiries please call Council's Customer Service Centre on 9952 8222.

Last updated on 31 May 2017