FAQs

The rate period commences on 1 July of each year. You have the choice to either pay your rates by lump sum or by quarterly instalment. If you elect to pay a lump sum, the full amount is due by 31 August of each year.  If you chose to pay your rates in four instalments, the payments are due on or before:

• First instalment – 31 August
• Second instalment - 30 November
• Third instalment - 28 February
• Fourth instalment - 31 May

The first instalment will be sent in Mid-July . It can take up to 10 days for the rates notices to be received especially during a school and public holiday periods. If you haven’t received your rates notice by the end of July, please contact Council’s Customer Service Team on 9952 8222 for further assistance. 

The pension rebate (if applied) only appears on your first instalment notice and although will not show on your following notices it will be automatically deducted from the total amount. Therefore it will not show on your second, third or fourth instalment notice. 

This means that the pension rebate is not currently being applied to your rates. Please check that your pension card is current and that you are still entitled to receive the pension. If you are entitled to the pension please contact Council’s Customer Service Team on 9952 8222 for further assistance. 

 Eligible pensioners are entitled to a rebate of up to 50% of their combined rates and domestic waste charges, up to a maximum of $250. All eligible pensioners are also entitled to a voluntary Council rebate of $100.00. For more information on the pension rebate and eligibility please click here.

Interest is charged on a daily basis against any rates and charges that remain outstanding after the due date of each instalment. 

Interest is charged on a daily basis at the current rate of 10.5% p.a. for 2024/25.

Once the interest is charged it will usually not be waived. However, if Council has contributed to the late payment of the rates by Council’s actions or inactions interest may be waived? A request for a waiver should be made in writing (email is OK). 

Please ensure you enter all seven (7) digits of your Customer Reference No. including all the zeros (0). If your customer reference number is displayed as less than seven (7) digits, please add zeros to the start of the number until there are seven digits. 

You can pay your rates in a number of ways. Return to the Rates homepage to view a list of payment options.

The merchant fee differs for each payment method. The maximum charge for our merchant fees is just under 1% of the total amount. 

You can change your address online by clicking here. 

To register to receive your rates via email please click here.

No, only one instalment is issued per property address regardless of how it is nominated to be received. 

Please ask your managing agent to lodge a Bpay Reversal Request with their bank and Council will approve the bank’s request.