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Customer Service

Due to the NSW Government's stay-at-home orders, the Customer Service Centre is closed.  

The City of Ryde Call Centre will remain open while the stay-at-home orders are in effect.

Members of the public can contact Council by calling 9952 8222 during business hours. They can also email cityofryde@ryde.nsw.gov.au or use the Report an Issue online form.

Members of the public can also drop documentation intended for Council in the Ryde Library return chute, near the Pope Street entrance or mail them to City of Ryde, Locked Bag 2069, North Ryde NSW 1670. 

For more information about changes to our services, visit our Service Updates page.

Ryde Planning and Business Centre and Customer Service during the move

Flagship Customer Service Centre

City of Ryde's flagship Customer Service Centre is located at 1 Pope Street, Ryde (Top Ryde City shopping centre, below Ryde Library). It includes Customer Service and a specialised Building and Development Advisory Service. View opening hours on our Contact us page.

Location of administration staff

City of Ryde Council administration, previously housed at the Civic Centre, is located at the Binary Centre, Building 0, Level 1, 3 Richardson Place, North Ryde.

Council Chambers and Committee Rooms

Meetings are held in the Council Chambers located at Level 1a, 1 Pope Street, Ryde (above Ryde Library).

The Council Chambers and Level 5 Committee Rooms located at the Civic Centre are no longer in operation.

Customer Service Centre opening

View a short video of the opening of the New Customer Service Centre located at 1 Pope Street, Ryde. 

Last updated on 4 August 2021