Shop Ryder Community Bus

Australia Day Public Holiday

Please be advised that due to the Australia Day Public Holiday on Thursday 26 January, there will be no Service of the Shop Ryder Bus on this day.

Normal services will resume on Friday 27 January.

If you have any questions, please contact us on (02) 9952 8222.

由於公共假期, Shop Ryder 社區巴士將於2023年1月26日週四暫停運營一天, 2023年1月27日週五恢復正常運營

如有任何査詢 可致電 (02) 9952 8222.

The free Shop Ryder bus service continues to run from Wednesday to Saturday between 8.30am and 2.00pm as per the timetable on the City of Ryde Council’s website. We appreciate your patience as we implement the changes required by the NSW Government to keep this service running. All users of this service are asked to practise safe hygiene protocols, and follow social distancing measures. If you are feeling unwell with a cough or fever or other respiratory symptoms, please avoid using this service. 

Deep cleaning and sanitising is undertaken, with hand sanitisers available for passengers to ensure the service is operated in a COVID safe environment. Read more

免费的Shop Ryder巴士服务将仍然从每周三至周六的8:30am- 2:00pm继续运行。具体运行时间请参阅莱德市议会网站上的时间表。 请继续使用该服务的用户严格遵守安全卫生规程和社交距离疏远措施。 如果您有咳嗽,发烧或其他呼吸道不适的症状,请避免使用此服务。

The Shop Ryder is a free local bus service which runs from Wednesday to Saturday during 8.30am - 2.00pm. It’s a great way to do your shopping, get to appointments or travel to Meadowbank, West Ryde or Eastwood Stations. 

Please note: Effective from October 2020, there has been a change to a current route. The Gladesbay Retirement Village bus stop (Punt Road) has been removed and relocated to Ashburn Place near Ashburn House Aged Care.

Download the Shop Ryder
Timetable and Map

shop-ryder-map.jpg(PDF, 3MB)

Shop Ryder Bus Rules

Yellow hand on blue background

SIGNAL WELL IN ADVANCE
FROM DESIGNATED BUS STOPS
在车站候车,请提早示意司机停车

STOP on blue background

PRESS THE BUTTON
TO GET OFF AT NEXT STOP
下车请提前按铃

Figures getting on bus DON'T JUMP THE QUEUE

BE POLITE AND CONSIDERATE
排队上车,文明礼让

Volume icon KEEP NOISE TO A MINIMUM. RESPECT DRIVERS AND PASSENGERS

PASSESNGERS ARE REQUESTED TO LIMIT INTERACTIONS WITH EACHOTHER AND THE DRIVER AS A COVID19 PRECAUTION. 
请保持安静,并尊重司机及其他乘客

Figure seated

REMAIN SEATED
WHILE BUS IS IN MOTION
巴士行驶时,请勿站立

Aisle with bags on either side

KEEP AISLE CLEAR AT ALL TIMES
NO EXCESS BAGGAGE WILL BE ALLOWED
请保持通道畅通,不得携带超量行李或物品

no-food-and-drink.png

NO FOOD AND DRINK
车上禁止饮食

Frequently Asked Questions 

For more information about the Shop Ryder, see frequently asked questions below. 

What is the Shop Ryder?

The Shop Ryder is a free bus service within the City of Ryde.

Why is the service being provided?

The City of Ryde is keen to improve traffic flow by encouraging residents to leave the car at home and use public transport for local trips towards providing a more sustainable option for travel. The Shop Ryder Bus Service is a small step towards this goal.

Where and when does the service run?

There are two buses, colour-coded orange and blue to indicate which route they are travelling.

Route 1 - Orange: Meadowbank to West Ryde via Gladesville, Top Ryde City, Eastwood and Ryde Hospital.

Route 2 - Blue: Top Ryde City to Eastwood via Gladesville, Meadowbank, West Ryde and Ryde Hospital.

The service runs from Wednesday to Saturday during off-peak hours. We will endeavour to make sure that the service runs on time, but traffic conditions or other circumstances beyond our control may sometimes cause delays.


Where can I catch the Shop Ryder?

There are 9 designated Shop Ryder bus stops, and you can also catch the buses from any STA bus stop along the route. Make sure you signal the driver clearly.

Who can catch the bus?

The Shop Ryder service is open for passengers living in Ryde travelling to any of the locations along the dedicated service route.

Can I take my motorised scooter on the Shop Ryder?

No. Due to space constraints you cannot bring your motorised scooter on the bus

Can the Shop Ryder accommodate wheelchair accessibility?

Not at this time. Previously the Shop Ryder did have ability on a previous bus to accommodate wheelchairs, however, passenger usage statistics provided that the service was not utilised by wheelchair based passengers. To manage the growing demand for seating space on the small bus, this service was not renewed when the buses were replaced. Should you have queries regarding this please contact Customer Service on 9952 8222.

Is there room to store my shopping on the Shop Ryder?

You can only bring shopping that you can carry onto the bus yourself. For larger grocery shopping, you should arrange for home delivery through the supermarket.

What is the capacity of the bus?

Due to COVID19 restrictions, the maximum capacity is currently 12 passengers, each trip. Passengers are not permitted to stand on the bus.

Does the bus have seatbelts?

Yes, seatbelts are provided, and passengers under law are required to wear them.

Is eating or drinking permitted on the bus?

Eating and drinking are not permitted on the buses.


What if I leave something on the bus?

For items left or found on the bus, contact the Customer Service Centre on 9952 8222.


Where do I find out more about the service?

For more information call the City of Ryde on 9952 8222. 

Can I take a pram on the Shop Ryder?

Yes, prams can be taken onto the bus but they must be folded and stowed securely, and the child should be seated with their carer

What measures are being taken to ensure a COVID safe environment?

Buses are thoroughly cleaned (deep clean, sanitised & disinfected) before each shift, during lunch breaks, and at the end of shifts. This includes all contact points and surfaces (seats, handrails, bus bells, etc), as well as the aircon vents and driver's reachable controls.

Drivers check and refill any sanitising solutions, wipes, disinfectant sprays, and hand sanitisers prior to commencement of each shift.

There is no driver-to-passenger contact throughout the service and drivers are instructed to prohibit passenger-to-passenger contact where possible.

Each bus is currently fitted with "Please Sit Here" and "Do Not Sit Here" signs on each seat allocation.


2023 Shop Ryder Survey 

View the survey prize draw competition Terms and Conditions

City of Ryde “Shop Ryder Survey 2023 Survey Prize Draw” Competition - Terms and Conditions

The following terms and conditions apply:

  1. The “Shop Ryder Survey 2023 Prize Draw” competition commences at 9.00am Australian Eastern Daylight Time (AEDT) on Wednesday 15 February 2023 and closes at 11.59pm AEDT on Monday 20 March 2023.
  2. The Promoter is City of Ryde of Building 0, Level 1, 3 Richardson Place, North Ryde NSW 2113.
  3. Entry into the promotion is open to residents of NSW, Australia who are 18 years or older.
  4. Employees, contractors and councillors of the Promoter may respond to the survey, however, they are not eligible for the prize draw associated with this promotion.
  5. Only one entry per person is permitted.
  6. To be eligible, participants must submit and complete the Shop Ryder Survey 2023 Prize Draw survey online at https://www.surveymonkey.com/r/ShopRyder23 or a paper copy.
  7. Once submitted, the entrant cannot alter or delete the entry.
  8. Participation in the Promotion by completing the above step is deemed acceptance of these terms and conditions.
  9. Participants who do not provide a valid Australian telephone number/email and their name will have their entry voided.
  10. In the event that an entrant’s contact details change during the competition period, it is the entrant’s responsibility to notify the Promoter.
  11. The prize draw is open to all qualifying entrants who submit a completed survey between 9.00m Australian Eastern Daylight Time (AEDT) on Wednesday 15 February 2023 and 11.59pm AEDT on Monday 20 March 2023. No purchase is necessary. 
  12. All entries become the property of the promoter.
  13. The winners will be drawn at random from eligible participants on Thursday 6 April 2023 at Building 0, Level 1, 3 Richardson Place, North Ryde NSW 2113.
  14. The competition is a game of chance. From the entries, two will be randomly selected to each win one (1) $50 gift voucher until there are no more prizes available.
  15. The total prize pool is worth $100.
  16. The winner will be notified within two (2) working days of the draw taking place by telephone/email and will be provided with details of how to redeem the prize.
  17. The winning entry may be published in City of Ryde documents and on City of Ryde social media channels. They may also be published on the ryde.nsw.gov.au website and in local press.
  18. By entering the prize draw, the winner and runners-up consent to their name being published and to participate in any publicity accompanying or resulting from this promotion in printed and/or online formats without requiring further payment by the City of Ryde or further consent from the winner or runner up.
  19. The promoter accepts no responsibility for change in prize value between now and the ultimate prize redemption date.
  20. The prize must be taken as offered. The prize, or any unused portion of the prize, is not transferable or exchangeable and cannot be redeemed as cash. The prize is not valid in conjunction with any other offer.
  21. The prize is subject to any conditions imposed by the supplier.
  22. If the prize is not claimed within five (5) working days of the prize draw, the relevant winner’s entry will be deemed invalid and the Promoter will reselect the winning entry.
  23. The judge’s decision is final and no correspondence will be entered into.
  24. If the prize is unavailable, for whatever reason, the Promoter reserves the right to substitute the prize for a prize of equal or greater value, subject to State Regulation.
  25. City of Ryde will not be responsible for any entries that are not received for any reason, by the closing date and time, whether lost, delayed, corrupted or otherwise, and whether or not due to any technical difficulties or malfunctions. 
  26. The information the entrants provide to us will be used in accordance with the City of Ryde privacy statement (available at http://www.ryde.nsw.gov.au/Information-pages/Privacy-Statement) and for the purpose of conducting this competition. City of Ryde may also use this information to communicate with entrants about the running of this competition or similar competitions in the future. City of Ryde, its associated agencies and companies associated with this competition may disclose entrants’ personal information to their contractors and agents to assist in conducting this promotion or communicating with the entrants (including publishing winners’ names).

Definitions

“Participant” means any person who enters the “Shop Ryder Survey 2023 Prize Draw” competition.

“Promoter” means the City of Ryde of Building 0, Level 1, 3 Richardson Place, North Ryde NSW 2113.