SHOP RYDER BUS SERVICE SURVEY 2021
As a valued customer of the Shop Ryder Bus service we would like your feedback on the service in order to understand how it can be improved.
By completing this survey, you can go into the draw to win one of two $50 Top Ryde Shopping Centre gift vouchers. This survey will take approximately 5 minutes to complete and will close on Sunday 21 March. Please see our full terms and conditions for more information.
In accordance with the recent Public Health Order; All Passengers (over the age of 12) are required to wear a facemask while riding the Shop Ryder service. Passengers who do not comply may be refused entry.
The free Shop Ryder bus service continues to run from Wednesday to Saturday from 8.30am to 2.00pm as per timetable on the City of Ryde Council’s website. All users of this service are asked to practise safe hygiene protocols and follow social distancing measures. If you are feeling unwell with a cough or fever or other respiratory symptoms, please avoid using this service.
Deep cleaning and sanitising is undertaken, with hand sanitisers available for passengers to ensure the service is operated in a COVID safe environment. Read more.
Due to COVID19 restrictions, the maximum capacity is currently 12 passengers.
免费的Shop Ryder巴士服务将仍然从每周三至周六的8:30am- 2:00pm继续运行。具体运行时间请参阅莱德市议会网站上的时间表。 请继续使用该服务的用户严格遵守安全卫生规程和社交距离疏远措施。 如果您有咳嗽，发烧或其他呼吸道不适的症状，请避免使用此服务。
The Shop Ryder is a free local bus service which runs from Wednesday to Saturday during 8.30am - 2.00pm. It’s a great way to do your shopping, get to appointments or travel to Meadowbank, West Ryde or Eastwood Stations.
Please note: Effective from October 2020, there has been a change to a current route. The Gladesbay Retirement Village bus stop (Punt Road) has been removed and relocated to Ashburn Place near Ashburn House Aged Care.
Shop Ryder Bus Rules
SIGNAL WELL IN ADVANCE
FROM DESIGNATED BUS STOPS
PRESS THE BUTTON
TO GET OFF AT NEXT STOP
DON'T JUMP THE QUEUE
BE POLITE AND CONSIDERATE
KEEP NOISE TO A MINIMUM. RESPECT DRIVERS AND PASSENGERS
PASSESNGERS ARE REQUESTED TO LIMIT INTERACTIONS WITH EACHOTHER AND THE DRIVER AS A COVID19 PRECAUTION.
WHILE BUS IS IN MOTION
KEEP AISLE CLEAR AT ALL TIMES
NO EXCESS BAGGAGE WILL BE ALLOWED
NO FOOD AND DRINK
Frequently Asked Questions
For more information about the Shop Ryder, see frequently asked questions below.
What is the Shop Ryder?
The Shop Ryder is a free bus service within the City of Ryde.
Why is the service being provided?
The City of Ryde is keen to improve traffic flow by encouraging residents to leave the car at home and use public transport for local trips towards providing a more sustainable option for travel. The Shop Ryder Bus Service is a small step towards this goal.
Where and when does the service run?
There are two buses, colour-coded orange and blue to indicate which route they are travelling.
- Route 1 - Orange: Meadowbank to West Ryde via Gladesville, Top Ryde City, Eastwood and Ryde Hospital.
- Route 2 - Blue: Top Ryde City to Eastwood via Gladesville, Meadowbank, West Ryde and Ryde Hospital.
The service runs from Wednesday to Saturday during off-peak hours. We will endeavour to make sure that the service runs on time, but traffic conditions or other circumstances beyond our control may sometimes cause delays.
Where can I catch the Shop Ryder?
There are 9 designated Shop Ryder bus stops, and you can also catch the buses from any STA bus stop along the route. Make sure you signal the driver clearly.
Who can catch the bus?
The Shop Ryder service is open for passengers living in Ryde travelling to any of the locations along the dedicated service route.
Can I take my motorised scooter on the Shop Ryder?
No. Due to space constraints you cannot bring your motorised scooter on the bus.
Can the Shop Ryder accommodate wheelchair accessibility?
Not at this time. Previously the Shop Ryder did have ability on a previous bus to accommodate wheelchairs, however, passenger usage statistics provided that the service was not utilised by wheelchair based passengers. To manage the growing demand for seating space on the small bus, this service was not renewed when the buses were replaced. Should you have queries regarding this please contact Customer Service on 9952 8222.
Is there room to store my shopping on the Shop Ryder?
You can only bring shopping that you can carry onto the bus yourself. For larger grocery shopping, you should arrange for home delivery through the supermarket.
What is the capacity of the bus?
Due to COVID19 restrictions, the maximum capacity is currently 12 passengers, each trip. Passengers are not permitted to stand on the bus.
Does the bus have seatbelts?
Yes, seatbelts are provided, and passengers under law are required to wear them.
Is eating or drinking permitted on the bus?
Eating and drinking are not permitted on the buses.
What if I leave something on the bus?
For items left or found on the bus, contact the Customer Service Centre on 9952 8222.
Where do I find out more about the service?
For more information call the City of Ryde on 9952 8222.
Can I take a pram on the Shop Ryder?
Yes, prams can be taken onto the bus but they must be folded and stowed securely, and the child should be seated with their carer.
What measures are being taken to ensure a COVID safe environment?
Buses are thoroughly cleaned (deep clean, sanitised & disinfected) before each shift, during lunch breaks, and at the end of shifts. This includes all contact points and surfaces (seats, handrails, bus bells, etc), as well as the aircon vents and driver's reachable controls.
Drivers check and refill any sanitising solutions, wipes, disinfectant sprays, and hand sanitisers prior to commencement of each shift.
There is no driver-to-passenger contact throughout the service and drivers are instructed to prohibit passenger-to-passenger contact where possible.
Each bus is currently fitted with "Please Sit Here" and "Do Not Sit Here" signs on each seat allocation.