Are Ryde Aquatic Leisure Centre (RALC) instructors qualified?
All RALC instructors are AustSwim and CPR qualified.
How do I book swimming lessons?
Bookings can be done by phone with a credit card or in person at Ryde Aquatic Leisure Centre. Full payment is required on booking lessons. You can join at anytime of the session and payment is required for the number of lessons remaining.
What if I lose my Swimming Pass?
Passes are your responsibility. If your Pass is lost or stolen, a $2 replacement fee will apply.
What happens on the day of your lesson?
Your swimming pass must be scanned at reception turnstile to gain entry to Ryde Aquatic Leisure Centre. Two adult spectators per Swim School member are permitted complimentary entry.
What happens if I cannot attend lessons?
If you are sick a complimentary Family Pass to RALC will be issued if a medical certificate is provided. If you miss four or more weeks for illness/injury please contact the Swim School and appropriate action will be taken. Refunds are not available. Make-up lessons are not granted.
What if I would like to cancel classes?
A 25% cancellation fee is charged to all members wishing to suspend or cancel lessons. No credits/refunds will be granted if there are less than five lessons remaining for that session.
How do we re-enrol for the next session?
Students currently enrolled have first options to re-enrol for the following session. Re-enrolment for the following session commences five weeks prior to the end of the current session. A postcard is sent to your mailing address with all the information, and a banner and information boards are displayed in the centre for your information. Information is also available on the website. Please be aware of the dates, as positions are not held unless full payment is made.
What is the Ryde Aquatic Leisure Centre Duty of Care?
Our instructors Duty of Care does not begin until your swimmer is placed into their class and ends when the class is complete. At the end of each lesson each swimmer will not be dismissed unless a parent is present.
Why is the Program Pool closed during swimming times?
The Program Pool and Ramp Areas are STRICTLY CLOSED during swimming lesson times. These areas are NOT open to the public, therefore are NOT supervised by lifeguards in swim school times.
If you are waiting to commence your lesson, ALL children must wait on the side of the pool for instructions from their instructor and please consider other lessons in progress.