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Home Modification and Maintenance Service

The Ryde/Hunters Hill Home Modification and Maintenance Services (HMMS) provides a subsidised cost modification and maintenance service for people living in the Ryde and Hunters Hill local government areas.

Council will connect you with National Criminal History Check, fully insured and licensed tradespeople to ensure a reliable and safe service. 

Our aim is to assist people with access, safety and independence in daily living activities so that they may remain living in their own home or with their carer.

Please note: The HMMS is not intended to be used for emergency rectification works.

Who is eligible?

This service is for the frail aged (over 65 years old) and their carers.

What will it cost?

Modification charges will depend on an income assessment. 

Maintenance costs include an hourly rate plus an additional charge for materials used. 

What jobs can we do?

New ramp

Modifications including:

  • Installation of handrails
  • Installation of hand-held showers
  • Building ramps
  • Adjustment of chair or bed height.

Maintenance including:

  • Minor carpentry
  • Minor plumbing
  • Minor electrical works
  • Gutter cleaning
  • Window cleaning. 

How to access the HMMS service

  1. Contact My Aged Care on 1800 200 422 or visit www.myagedcare.gov.au. Please tell MAC that Ryde Hunters Hills Home Modification and Maintenance Services is your preferred provider.
  2. Modifications require a referral from My Aged Care. 
  3. Contact Council's Home Modification and Maintenance Service team on 9952 8222.

  4. Council will connect you with a relevant tradesperson, who will contact you to arrange a suitable date and time to complete the maintenance or modification works.
  5. Once the job has been completed, Council will send an invoice to you.

Your Rights and Responsibilities

As a client you have the right to expect:

  • Privacy and confidentiality
  • Respect and dignity
  • Provision of quality materials and service
  • Access to service on a non-discriminatory basis.

You have the right and responsibility to accept or reject service, wholly or in part.

The new Australian Government Charter of Aged Care Rights that started on 1 July 2019 describes your rights as a person receiving aged care services. For more information, please go the following websites.

Complaints

Clients have the right to present a complaint and know it will be listened to. You have the right to make a complaint without it affecting the service you receive. Complaints can be useful in helping us to adjust our service for client satisfaction. 
All complaints will be responded to and the client's identity protected.

  • If you wish to make a complaint, or want someone to make a complaint on your behalf, or for more information you can contact the Coordinator Home Modification and Maintenance Service on 9952 8308 or email hmms@ryde.nsw.gov.au.
  • If you do not feel comfortable contacting Council, contact the NSW Ombudsman's Office on 9286 1000, or the Aged Care Quality and Safety Commission on 1800 951 822.

Last updated on 27 November 2019