Home Waste and Sustainability Advisory Service

2024/25 Home Assessment Feedback Survey Competition Terms and Conditions

The following terms and conditions apply:

1. The “Home Assessment Feedback Survey Prize Draw” competition commences 1 July 2024 and closes at 11.59pm Australian Eastern Standard Time (AEST) on 4 September 2025.
2. The Promoter is City of Ryde of Riverview Business Park, Building 0, Level 1, 3 Richardson Place, North Ryde NSW 2113.
3. Entry into the promotion is open to residents of City of Ryde, NSW, Australia only who are 18 years or older.
4. Employees, contractors and councillors of the Promoter may respond to the survey, however, they are not eligible for the prize draw associated with this promotion.
5. Only one entry per household is permitted.
6. To be eligible, participants must submit and complete the Home Sustainability Assessment Evaluation Survey.
7. Once submitted, the entrant cannot alter or delete the entry.
8. Participation in the Promotion by completing the above step is deemed acceptance of these terms and conditions.
9. Participants who do not provide a valid Australian telephone number, their association with the City of Ryde local government area and their name will have their entry voided.
10. In the event that an entrant’s contact details change during the competition period, it is the entrant’s responsibility to notify the Promoter.
11. The prize draw is open to all qualifying entrants who submit a completed survey up to 11.59pm Australian Eastern Standard Time (AEST) on 4 September 2025. No purchase is necessary.
12. All entries become the property of the promoter.
13. The winners will be drawn at random from eligible participants during September 2025 at Building 0, Level 1, 3 Richardson Place, North Ryde NSW 2113.
14. The competition is a game of chance. From the entries, four (4) winners will be randomly selected to each win an annual subscription to ReNew or Sanctuary magazine until there are no more prizes available.
15. The total prize pool is valued at up to $250.
16. Each winner will be notified within two (2) weeks of the draw taking place by telephone/email and will be provided with details of how to redeem the prize.
17. The winning entries may be published in City of Ryde documents and on City of Ryde social media channels. They may also be published on the ryde.nsw.gov.au website and in local press.
18. By entering the prize draw, the winner and runners-up consent to their name being published and to participate in any publicity accompanying or resulting from this promotion in printed and/or online formats without requiring further payment by the City of Ryde or further consent from the winner or runner up.
19. The promoter accepts no responsibility for change in prize value between now and the ultimate prize redemption date.
20. The prize must be taken as offered. The prize, or any unused portion of the prize, is not transferable or exchangeable and cannot be redeemed as cash. The prize is not valid in conjunction with any other offer.
21. The prize is subject to any conditions imposed by the supplier.
22. If the prize is not claimed within two (2) weeks of the prize draw, the relevant winner’s entry will be deemed invalid and the Promoter will reselect the winning entry.
23. The judge’s decision is final and no correspondence will be entered into.
24. If the prize is unavailable, for whatever reason, the Promoter reserves the right to substitute the prize for a prize of equal or greater value.
25. City of Ryde will not be responsible for any entries that are not received for any reason, by the closing date and time, whether lost, delayed, corrupted or otherwise, and whether or not due to any technical difficulties or malfunctions.
26. The information the entrants provide to us will be used in accordance with the City of Ryde privacy statement and for the purpose of conducting this competition. City of Ryde may also use this information to communicate with entrants about the running of this competition or similar competitions in the future. City of Ryde, its associated agencies and companies associated with this competition may disclose entrants’ personal information to their contractors and agents to assist in conducting this promotion or communicating with the entrants (including publishing winners’ names).

Definitions
“Participant” means any person who enters the “Home Assessment Feedback Survey Prize Draw” competition.
“Promoter” means the City of Ryde of Riverview Business Park, Building 0, Level 1, 3 Richardson Place, North Ryde NSW 2113.

2024/25 Home Sustainability Assessment Evaluation Survey Competition Terms and Conditions

Council of the City of Ryde (“Council”) “Home Sustainability Assessment Evaluation Survey Competition” 2024/25 – Terms and Conditions

How to Enter

Applications for the Home Waste and Sustainability Advisory Service 2024/25 close at 11:59pm AEST on Monday 30 June 2025. Any applications received from 1 July 2025 will be included in the 2025/26 program.

To be eligible for the Home Sustainability Assessment Evaluation Survey Competition 2024/25, participants must register for the program by completing the Home Sustainability Survey 2024-25 by 30 June 2025 and then complete the Home Sustainability Assessment Evaluation Survey 2024-25 by 22 September 2025.

Further details are outlined in the Terms and Conditions below.

The following terms and conditions apply

1. The Promoter is the Council of the City of Ryde of North Ryde Office, Level 1, Building 0, Riverview Business Park, 3 Richardson Place, North Ryde 2113 (“Promoter”).
2. Entry into the HSAESC promotion is open to residents of the City of Ryde, who are eighteen (18) years of age or older and are the registered proprietor or occupier of the premises reported in the application. A person is also an occupier of the premises if he or she occupies the premises pursuant to a lease agreement.
3. Only one (1) entry per household is permitted.
4. To be eligible, Participants must complete the Home Sustainability Survey and include current average daily energy use (electricity, and where applicable gas) and complete the Home Sustainability Assessment Evaluation Survey at the end of the program, including current energy usage (electricity, and where applicable gas).
5. Employees of The Promoter are eligible to enter for a free home sustainability assessment but are not eligible for the prize draw.
6. Failing to complete the Home Sustainability Survey in full (including energy use) or complete a Home Sustainability Assessment Evaluation Survey (including energy use) will void the entry.
7. Submission of both the Home Sustainability Survey and Home Sustainability Evaluation (hard copy or online) is deemed acceptance of these terms and conditions.
8. The home assessment will be completed by the Promoter’s Home Waste & Sustainability Advisor who will either visit the Participant’s home to conduct a visual sustainability assessment or conduct a remote consultation via an online survey and/or phone. No products or services will be sold to the Participant.
9. There will be a total of three (3) prize winners. Each prize consists of a total value of $1,500.00. Total prize pool of $4,500.00 for the three (3) prizes (including GST).
10. Participants may purchase as many environmentally beneficial/ sustainable prizes to a total of $1,500.00, including GST, subject to clause 12 of the terms and conditions.
11. Participants are welcome to spend above $1,500.00 on products or services of eco improvement. However, the Promoter will only pay for a prize total of $1500.00 inclusive of GST. All other expenses or liability is assumed solely by the Participants.
12. Participants are required to submit a total of no less than three (3) quotations to the Promoter (unless otherwise advised in writing by the Promoter) for acceptance before the Promoter will pay the prize. Participants cannot claim previous purchases. i.e. goods and services purchased before the promotion Commencement Date (1 July 2024).
13. Goods or services must demonstrate an Environmental Benefit to the premises as approved by the Promoter (Council). Goods and services not deemed to provide an Environmental Benefit will not be approved for purchase. Products which are eligible include:
    • Water tanks; Garden or Grey water
    • Sustainable garden landscaping
    • Energy efficient lighting upgrades
    • Solar panels
    • Heat pump/ Solar hot water
    • Insulation batts; and
    • Other items accepted – must seek prior approval by the Promoter.
14. The Promoter accepts no responsibility on behalf of chosen products or services and has no affiliation with any company. Selected prizes are chosen at the discretion of the Participant. Participants are to seek suppliers, quotations and communicate directly with supplier. The Promoter is not involved in the selection, procurement or installation of goods or services and shall not be held liable for any claims or damages which may arise from chosen products or services.
15. Participants are to pay in full for chosen goods, services and installation and (once approved) the Promoter  will reimburse the Participant to a total value of $1,500.00, including GST. Where a Participant experiences financial hardship, they may contact the Promoter to discuss options for payment of goods or services prior to engaging any supplier for works.
16. The prize will be drawn from eligible Participants in September 2025 at City of Ryde of North Ryde Office, Level 1, Building 0, Riverview Business Park, 3 Richardson Place, North Ryde 2113 with the winner notified via personal contact information as provided on the Home Sustainability Survey. Information on how to redeem a prize will also be given to the winners, inclusive of a copy of the Terms and Conditions of the HSAESC.
17. All quotations must be formally submitted, in writing, and approved by the Promoter before purchase. Winners have six (6) months from the date of the competition draw to redeem their prize in total. No prize collection or quotations will be accepted after the specified period unless prior written request by the applicant and approval by the Promoter.
18. The prize must be taken as offered. The prize or any unused portion of the prize, is not transferable and cannot be redeemed as cash. The prize is not valid in conjunction with any other offer.
19. By accepting the prize draw, the winner consents to their name being published as winner of the prize draw and to participate in any publicity accompanying or resulting from this competition in printed and/or online formats.
20. If the prize is not claimed within fourteen (14) days of the prize draw, the relevant winner’s entry will be deemed invalid and the Promoter will conduct an unclaimed Prize draw. Should an unclaimed Prize draw be necessary, the winner of the unclaimed Prize draw will be notified via personal information as supplied on the Home Sustainability Survey.
21. The prize winners agree to allow the Promoter to visit the home (as nominated on the application form) to inspect the product installation or to conduct a remote inspection (e.g. via video conference, provide photographic evidence).
22. The judge’s decision is final, and no correspondence will be entered into after the closure of the competition.
23. If the prize is unavailable, for whatever reason, the Promoter reserves the right to substitute the prize for a prize of equal or greater value, subject to State Regulation.
24. The Promoter will not be responsible for any entries that are not received for any reason, by the closing date and time, whether lost, delayed, corrupted or otherwise, and whether or not due to any technical difficulties or malfunctions.
25. Failure to comply and sign the Terms and Conditions will result in the prize award to be void to the household and the next prize draw to occur for another Participant.
26. The Promoter has the right at any time, to change or modify these Terms & Conditions.

Definitions

“Participant” means any City of Ryde household entrant completing the application for the HSAESC.

“Promoter” means the Council of the City of Ryde of North Ryde Office, Level 1, Building 0, Riverview Business Park, 3 Richardson Place, North Ryde 2113.

“Premises” means the property the subject of the application or competition.

“Environmental Benefit” demonstrates opportunity to reduce carbon output through installation of goods or to provide environmental natural enhancement reducing reliance on natural resources.