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Customer Service

Customer Service Centre at 1A Pope Street, Ryde reopened on Monday, 1 June and will be open every weekday between 10am and 5pm. Strict social distancing measures will be in place, including a requirement to provide four square metres of space per person, with screens in place at each cashier counter.

Our Customer Service Call Centre continues to operate and assist customers with council services on 9952 8222. If you would prefer to report an issue or provide feedback online, you can use our Report an Issue online form or email us at

Ryde Planning and Business Centre and Customer Service during the move

Flagship Customer Service Centre

City of Ryde's flagship Customer Service Centre is located at 1 Pope Street, Ryde (Top Ryde City shopping centre, below Ryde Library). It includes Customer Service and a specialised Building and Development Advisory Service. View opening hours on our Contact us page.

Location of administration staff

City of Ryde Council administration, previously housed at the Civic Centre, is located at the Binary Centre, Building 0, Level 1, 3 Richardson Place, North Ryde.

Council Chambers and Committee Rooms

Meetings are held in the Council Chambers located at Level 1a, 1 Pope Street, Ryde (above Ryde Library).

The Council Chambers and Level 5 Committee Rooms located at the Civic Centre are no longer in operation.

Customer Service Centre opening

View a short video of the opening of the New Customer Service Centre located at 1 Pope Street, Ryde. 

Last updated on 4 September 2020