RALC Online Client Portal User Guide

First time login - existing customers

If you are an existing member, your account is set up.

Please use the email address you have provided us and set your password by selecting ‘Forgot password’. This will be your password for future logins.

All existing customers are required to reset their password upon accessing the online portal for the first time.

Creating an account - new customers

If you haven’t visited us before or do not have an existing account with us, please visit My Account. Select 'Join now' and follow the prompts to create your account. 

Not sure if you have an account?

1. Visit the online My Account.
2. Select 'Forgot password'. A new page will load.
3. Type in your email.
4. Select 'Submit'.
5. If you have an account, you will receive an email to reset your password.
6. If you do not have an account, a message will load stating 'Email address not found'.
7. If your email address was not found, this means there is no associated account to the email you entered. If this occurs and you are an existing member, please contact us to check which email address you have provided us.

Existing customers 

1. Login to My Account using your email address and password.
2. Select ‘Account’ on the navigation bar located on the top of the page.
3. Select ‘Contract details’ on the second top navigation bar.
4. Follow the prompts to complete the renewal or purchase of a new membership.

5. Review your membership summary and e-sign your membership agreement. Select your preferred payment method and process the membership payment. Please note: My Account will only accept credit and debit card payment options, which attracts fees of 33 cents per transaction plus a card issuer service fee based on the transaction amount i.e. Visa/Mastercard at 1.5%.

   Congratulations! You are now a member, please check your email for further information.

If you do not have an account with us

1. Visit My Account.
2. Click ‘Join now’.
3. Select your preferred venue, membership type and start date.
4. Follow the prompts to complete the membership sign up form and create a new online account. Your email address is your customer portal username.
5. Review your membership summary and e-sign your membership agreement. Select your preferred payment method and process the membership payment. Please note: My Account will only accept credit and debit card payment options, which attracts fees of 33 cents per transaction plus a card issuer service fee based on the transaction amount i.e. Visa/Mastercard at 1.5%.

Congratulations! You are now have an active membership, please check your email for further information.

Existing Multi-visit Pass Holders

Once your current multi-visit pass expires, you can easily purchase a new multi-visit pass via your My Account portal by following the below instructions.

New Customers

You can purchase a multi-visit pass by clicking ‘Join now’ on the My account portal.

Refer to ‘How to login – New Customers.’ Then follow the below instructions in your My Account portal. 

1. Login to My Account using your email address and password.
2. Select ‘Shop’ on the navigation bar located on the top of the page.
3. Select ‘Visit passes’, choose the multi-visit pass you want to purchase and click ‘Add to cart’.
4. Continue shopping to purchase another item or go to cart to make payment and checkout. 
5. Review you cart summary and select ‘Go to payment’.
6. Once payment is processed, you will receive a booking confirmation email and be able to use your multi-visit pass. You can also view and manage your bookings via your My Account portal under ‘My bookings’. Please note: My Account will only accept credit and debit card payment options, which attracts fees of 33 cents per transaction plus a card issuer service fee based on the transaction amount i.e. Visa/Mastercard at 1.5%.