Australians living with disability, their families and carers identified accessing information about policies, programs and support as a key barrier to their independence and community participation.
The Department of Social Services (DSS) has developed a way to improve access to this information by creating the Disability Gateway.
The Disability Gateway includes a website, a dedicated phone line (1800 643 787) and social media channels, to assist people with disability, their families and carers, to find and access trusted information and services.
The Disability Gateway is for all Australians with disability, regardless of whether they are a National Disability Insurance Scheme (NDIS) participant or not.
Visit the Disability Gateway website.
The Disability Gateway provides free, fact-checked information about COVID-19 vaccinations and can connect people with disability, their families, carers and support workers to relevant contacts including the Department of Health, GPs and local vaccination clinics.
Disability Gateway phone operators are trained to help people with disability to find COVID-19 information in their area and can assist with booking a vaccination appointments, if required.
How does the Disability Gateway provide COVID-19 support?
The Disability Gateway website has a dedicated COVID-19 page which provides access to current advice from the Australian Government along with relevant information for each State and Territory. For more information, visit the Coronavirus page on the Disability Gateway website.
Current information has also been provided in a range of accessible formats including Easy Read, Auslan and Braille.
The Disability Gateway can also help you to make a booking to get your COVID-19 vaccine. Call 1800 643 787, Monday to Friday 8am to 8pm or to find out more on COVID-19 vaccines visit the COVID-19 Vaccines page on the Disability Gateway website.
Frequently Asked Questions
The Disability Gateway is a free, Australia-wide service to help people with disability, their families and carers, find information and services.
What is the Disability Gateway?
The Disability Gateway is a central point to help people with disability, their families and carers find and access services across Australia. The aim of the Disability Gateway is to make it easy for people with disability to find helpful and trusted information and services.
Who is the Disability Gateway for?
The Disability Gateway is for all people with disability, their families and carers.
What does it offer?
The Disability Gateway comprises a website, phone line and social media channels to help connect people to the information and services they need.
The Disability Gateway website has a search function that makes it easier for people to find relevant information and services. It uses the ‘Ask Izzy’ search platform to identify trusted providers that are nearby.
The website is an accessible, welcoming and safe place, structured around 10 topics including income and finance, employment, aids and equipment, housing, transport, health and wellbeing, everyday living, education, leisure, rights and legal.
Phone line | 1800 643 787
The Disability Gateway phone line provides free, clear and fact-checked information and can transfer people directly to other support services if needed, like counselling or advocacy.
The Disability Gateway phone line was previously called the Disability Information Helpline – the name has changed but the number remains the same.
If a person needs information in a language other than English, they can call the Translating and Interpreting Service on 131 450 and ask to be connected to the Disability Gateway.
If a person is deaf or has a hearing or speech impairment, they can call the National Relay Service on 133 677 and ask to be connected to the Disability Gateway.
The Disability Gateway is available on Facebook – providing trusted information and news, and helping people with disability engage with the Disability Gateway and wider community.
The Disability Gateway’s social media presence provides information and news about topics and issues relevant for people with disability, as well as their families, carers, support workers, service providers and stakeholders.