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Contact Us

Council's Customer Service Centre at 1 Pope Street, Ryde is open every weekday between 10.00am and 5.00pm.

Strict physical distancing measures will be in place, including a requirement to provide four square metres of space per person, with screens in place at each cashier counter.

Our Customer Service Call Centre continues to operate and assist customers with council services on 9952 8222. If you would prefer to report an issue or provide feedback online, you can use our Report an Issue online form or email us at cityofryde@ryde.nsw.gov.au.

For more information about changes to our services, visit our Service Updates page.

 View our Public Holiday Operating Hours

General Enquiries

Council recommends that customers report any issue directly via telephone, mail, in person or online via our Report an Issue form.

Please note: Reports received via commercial applications such as Snap, Send, Solve do not collect sufficient information for Council to complete the request effectively, which can result in delays in processing. For this reason, City of Ryde does not recommend using Snap, Send, Solve.

In Person
Customer Service Centre
1 Pope Street, Ryde NSW 2112 
Operating hours: Monday to Friday, 8.30am - 5.00pm
Note: second Thursday of each month hours are 10am - 5.00pm 
View map

North Ryde Office
Level 1, Building 0, Riverview Business Park, 3 Richardson Place, North Ryde NSW 2113

Operating hours: Monday to Friday, 8.30am - 4.30pm
View map

Telephone Enquiries 
Customer Service Call Centre 
Phone: 9952 8222 
Operating hours: Monday to Friday 8am - 5.30pm
Note: second Thursday of each month hours are 10am - 5.00pm 

If you're deaf or have a hearing or speech impairment, you can contact us through the National Relay Service (NRS).

After Hours Assistance
Phone: 9952 8222 

Postal Address 
All correspondence should be address to the 
Locked Bag 2069 
North Ryde NSW 1670

Other Contact Details 
Email: cityofryde@ryde.nsw.gov.au 
Fax: 9952 8070 
ABN: 81 621 292 610

Language Assistance 

Please call the Translating and Interpreting Service on 131 450. We also have some staff trained as Language Aides to assist you in languages other than English. Please ask when you call.

Report an issue

Tell us about any issues or problems that may require Council's attention around your area - abandoned vehicles, dogs, graffiti removal, missed or damaged bins, footpaths and roads.

Report an Issue

A representative from Council will contact you shortly after your issue has been received.

About Customer Service

Our friendly Customer Service Officers are extensively trained and multi-skilled to assist you in a wide range of services including:

  • Provision of detailed information about Council products, services, and activities
  • Requests for service or complaints regarding Council’s infrastructure
  • Licence and permit applications
  • Payments and bookings

All payments can be made at the Customer Service Centre using cash, cheque, EFTPOS, and credit card. Please note that payments by credit card attract a merchant service fee.

At City of Ryde we value our customers. We have a Customer Service Charter, which outlines our aims and procedures, and what our customers can expect from our staff and people who represent Council.

View the Customer Service Charter(PDF, 331KB).

Planning Enquiries

Building and Development Advisory Service  
Customer Service Centre (formerly 'Ryde Planning and Business Centre') 
1 Pope Street, Ryde NSW 2112
Operating hours: Monday to Friday, 8.30am - 4.30pm
Note: second Thursday of each month hours are 10am - 4.30pm 
Phone: 9952 8222
View map

Services available are:

  • Planning and development enquiries
  • Development Application lodgement
  • Viewing of notification and exhibition material
  • Building compliance
  • Payment of development fees
  • Search of historical documents

To make an appointment online with the Building and Development Advisory Service, click here.  

Libraries

Ryde Library 
1 Pope Street
Ryde NSW 2112
Phone: 9952 8352 
View map 

Eastwood Library 
Cnr Hillview Road and West Parade, Eastwood 2122 
Phone: 9952 8375 

Gladesville Library 
6 Pittwater Road, Gladesville 2111 
Phone: 9952 8378
View map 

North Ryde Library 
201 Coxs Road, North Ryde NSW 2113 
Phone: 9952 8377 
View map

West Ryde Library 
2 Graf Avenue, West Ryde NSW 2114 
Phone: 9952 8376 
View map

Aquatic Leisure Centre

Ryde Aquatic Leisure Centre 
504 Victoria Road Ryde NSW 2112 
Enter carpark from Karen Moras Drive Ryde (between Margaret and Weaver Streets) 
Phone: 8878 5111 
View map

Sportsgrounds

Wet Weather Advisory Line 
Regular updates on sporting field availability 
Phone: 9952 8244 

Reporting faulty training lights 
After hours 5pm – 10pm 
Phone: 9952 8222

Venues

General Enquiries and Bookings 
Phone: 9952 8222 

Visit webpage

Social Media

For the latest news in your City - from events and competitions, school holiday activities, sportsgrounds updates, works projects, jobs, resident information and more. 
Please note: Enquiries through our social media channels will be responded to on Monday to Friday 8am - 4pm (excluding public holidays). For urgent enquiries please call Council's Customer Service Centre on 9952 8222.

Last updated on 13 July 2020