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Contact Us

 View our Public Holiday Operating Hours

General Enquiries

In Person
Customer Service Centre
1 Pope Street, Ryde NSW 2112 
Operating hours: Monday to Friday, 8.30am - 5.00pm
Note: second Thursday of each month hours are 10am - 5.00pm 
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North Ryde Office
Level 1, Building 0, Binary Centre, 3 Richardson Place, North Ryde NSW 2113
Operating hours: Monday to Friday, 8.30am - 4.30pm
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Telephone Enquiries 
Customer Service Call Centre 
Phone: 9952 8222 
Operating hours: Monday to Friday 8am - 5.30pm
Note: second Thursday of each month hours are 10am - 5.00pm 

If you're deaf or have a hearing or speech impairment, you can contact us through the National Relay Service (NRS).

After Hours Assistance
Phone: 9952 8222 

Postal Address 
All correspondence should be address to the 
Locked Bag 2069 
North Ryde NSW 1670

Other Contact Details 
Fax: 9952 8070 
ABN: 81 621 292 610

Report an issue

Tell us about any issues or problems that may require Council's attention around your area - abandoned vehicles, dogs, graffiti removal, missed or damaged bins, footpaths and roads.

Report an Issue

A representative from Council will contact you shortly after your issue has been received.

About Customer Service

Our friendly Customer Service Officers are extensively trained and multi-skilled to assist you in a wide range of services including:

  • Provision of detailed information about Council products, services, and activities
  • Requests for service or complaints regarding Council’s infrastructure
  • Licence and permit applications
  • Payments and bookings

All payments can be made at the Customer Service Centre using cash, cheque, EFTPOS, and credit card. Please note that payments by credit card attract a merchant service fee.

View the Customer Service Charter(PDF, 626KB).

Planning Enquiries

Building and Development Advisory Service  
Customer Service Centre (formerly 'Ryde Planning and Business Centre') 
1 Pope Street, Ryde NSW 2112
Operating hours: Monday to Friday, 8.30am - 4.30pm
Note: second Thursday of each month hours are 10am - 4.30pm 
Phone: 9952 8222
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Services available are:

  • Planning and development enquiries
  • Development Application lodgement
  • Viewing of notification and exhibition material
  • Building compliance
  • Payment of development fees
  • Search of historical documents

To make an appointment online with the Building and Development Advisory Service, click here.  


Ryde Library 
1 Pope Street
Ryde NSW 2112
Phone: 9952 8352 
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Eastwood Library 
Cnr Hillview Road and West Parade, Eastwood 2122 
Phone: 9952 8375 

Gladesville Library 
6 Pittwater Road, Gladesville 2111 
Phone: 9952 8378
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North Ryde Library 
201 Coxs Road, North Ryde NSW 2113 
Phone: 9952 8377 
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West Ryde Library 
2 Graf Avenue, West Ryde NSW 2114 
Phone: 9952 8376 
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Aquatic Leisure Centre

Ryde Aquatic Leisure Centre 
504 Victoria Road Ryde NSW 2112 
Enter carpark from Karen Moras Drive Ryde (between Margaret and Weaver Streets) 
Phone: 8878 5111 
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Wet Weather Advisory Line 
Regular updates on sporting field availability 
Phone: 9952 8244 

Reporting faulty training lights 
After hours 5pm – 10pm 
Phone: 9952 8222


General Enquiries and Bookings 
Phone: 9952 8222 

Visit webpage

Social Media

For the latest news in your City - from events and competitions, school holiday activities, sportsgrounds updates, works projects, jobs, resident information and more. 
Please note: Enquiries through our social media channels will be responded to on Monday to Friday 8am - 4pm (excluding public holidays). For urgent enquiries please call Council's Customer Service Centre on 9952 8222.

Last updated on 18 January 2019