A qualified Council planning professional is available for information on zonings, development control plans and general development information. This free service is designed to provide preliminary advice on planning-related enquiries associated with properties.
Due to high demand for this service and the nature of the intended enquiries, all enquiries and face-to-face meetings are limited to a maximum of 15 minutes as we are unable to go through all of Council's controls in detail or provide a detailed assessment of any development proposal you may be considering. If this is required, you may need to engage your own planning consultant or legal practitioner.
- This service cannot be used for pre-purchase enquiries or for questions about conditions relating to a development application. For pre-purchase enquiries, please see the Section 10.7 Planning Certificate contained within the contract for sale and information found at the NSW Planning Portal. If your pre-purchase enquiries relate to information on covenants or easements, please speak to your conveyancer for details within the contract for sale.
- This service cannot be used to obtain advice with respect to plans for redeveloping a site as this requires more complex appraisal of the proposed plans and may require attendance at a paid pre-lodgement meeting.
- A Development Advisory Officer (Duty Planner) can be accessed over the phone or in person, as outlined below:
Availability: 9.00am – 4.00pm, Monday to Friday (no bookings required)
Contact the Customer Service Centre on 9952 8222 to speak to a dedicated Duty Planner. In some circumstances, you may be required to leave a message for the Duty Planner who will endeavour to return your call as soon as practicable.
Availability: 9.30am – 1.00pm, Monday, Tuesday and Friday (no bookings required)
Location: Ryde Customer Service Centre, located at 1 Pope Street, Ryde (below Ryde Library)
Meetings are limited to 15 minutes.
Teleconference Consultation - Lodgement Advisory Meetings (through MS Team only)
Availability: 9.00am – 4.00pm, Monday Tuesday and Friday (bookings required)
A teleconference can be arranged to discuss development applications that have been lodged through the NSW Planning Portal and you wish to discuss the contents of a request for additional information or a returned application lodgement letter received through the Portal by contacting a Development Advisory Officer on 9952 8222.
Meetings (by appointment) are limited to 15 minutes.